Carvel

I'm so sad that I didn't get the name of the man who helped me, but I asked them if they had coconut he said coconut shavings ONLY, no ice cream. HOWEVER, this young man went above and beyond and gave me coconut shavings, vanilla ice cream, coconut shavings, and then the cookie dough pieces I had asked for as well. He even said it himself "sorry I went a little overboard" there's no such thing! He was relatively tall about 5"10 to 6'0 maybe and he had curly hair. He was very nice and had energy, he clearly liked being there and people like that deserve recognition!!! Bravo to this man for making my headache go away with this bad boy! He even put it in a larger cup so that it wouldn't make a mess! A lot of people in the food industry don't care, but he did--does! Give that man a raise!

I got a single scoop of coffee (cold brew). It did not taste anything like coffee. There was no taste whatsoever other than it being sweet. Would never get coffee ice cream from here

Like other recent reviews have said, under the new ownership and management customer service has gone downhill, which is too bad bc the previous owners were the sweetest. Been coming here for almost 20 years, but probably won’t anymore. Management could definitely use training on how to interact with customers. I’d recommend the Carvel on Wantagh Ave. in Bethpage where service is always exceptional.

It is now 2024 & under new management. I can no longer rave about it. I first was shocked to see both the huge price increase in cakes, as well as the decrease in size. Then when I asked for assistance, I was told to read the boxes. If I could have found the info I wouldn't have asked for help. I will no longer be making the trip, not worth it. Well, this was 3years ago...Thick milkshakes, YES!! There are some new people learning, but the owner is set on giving his customers the best. The cakes & flying saucers are generously proportioned too! Everything is fresh & I am always greeted with a smile & "can I help you". I have 3 shops a little closer to my home, but I go to Levittown , so worth the trip!!

We bought our first birthday cake there. We had two pictures on the same cake. They did a great job with the cake. Price was fair and staff was super accomodating and answered all of our questions patiently. More importantly, the cake was ready on time and it exceeded our expectations. We hope to be there soon as long as they keep up the good work.