Carvel

I should have checked the latest reviews prior to placing my order but I wanted to try something new as I usually opt for Dairy Queen. I am not sure if the worker these reviews are talking about is the same woman who took calls yesterday but a supervisor needs to be contacted. There is zero way I paid nearly $45 on items around 6 PM yesterday just to have it canceled by DoorDash so I could be provided a refund and am being refused one. DoorDash states that because it was placed directly with Carvel, they process the refund. Cue the blame game because I then speak to the woman again who states that since DoorDash canceled the order, they refund it. I even had a nice Dasher text me while at the store trying to resolve things. Carvel refuses and after reviewing these comments, I see why. It’

I’m really disappointed with the condition of this Carvel and even more concerned about the way the employees are being treated here. What I saw during my visit did not feel right at all. The young woman working the counter was doing everything she could to help customers, and she was incredibly polite and patient. But the atmosphere around her was terrible. The manager talked to her in a way that was rude, unnecessary, and honestly pretty embarrassing to witness. You could see the stress on her face, and no employee should have to work under that kind of pressure. What really bothered me is that she appeared to be the only one working, and it was late in the evening. That is absolutely not safe. Any business should have at least two people on shift at night, especially when the manageme

As a business owner myself, I understand how important proper leadership, employee support, and store presentation are. After visiting this Carvel location, I feel compelled to express some serious concerns from a professional standpoint. The employee working that evening was doing an excellent job, staying polite and respectful to every customer. However, the way she was being addressed by management was unacceptable by any business standard. The tone being used toward her was unprofessional, discouraging, and completely inappropriate in front of customers. Strong leadership is supposed to elevate employees — not tear them down. What concerned me even more was that she appeared to be working entirely alone at night. In any business, especially one serving the public, having a single emp

I don’t normally leave reviews, but what I witnessed at this Carvel location genuinely concerned me — not just as a customer, but for the physical and emotional safety of the employees working here. The most alarming issue is the way management speaks to and treats the staff. The manager was openly harsh, dismissive, and unprofessional toward the young employee working that night. Instead of offering guidance or support, the manager chose to criticize her in front of customers, creating an uncomfortable and negative atmosphere. It was clear the employee was trying her absolute best, yet receiving no respect or encouragement in return. What’s even more troubling is hearing that multiple employees have already quit because of this environment, and now another worker is leaving too. When go

Tried this carvel for the first time and did not disappoint! It Gives you this old-school delicious legacy flavored ice creams and cakes! Service was great although she was alone. Parking space is shared with other tenants. Accepts credit card but has a minimum $5 order. High chair available. Table and chairs available