CAVA

HARD PASS…Find another CAVA…. Last 2 trips to this store has been horrible! The 1st time my chicken rice was so hard and old…I figured okay, maybe I ordered too late. Went back today and was welcomed with a nasty attitude, very little food (for $16!), and the store itself was trash looking and dirty. The cashier asked if I wanted a bag. I would think that would be a given. I say, “yes”. She sighs, rolls her eyes, and drops the bowl and side of dressing into the bag. I look in and the dressing was spilled in the bag and the bowl was upside down. I just walked out without even addressing the attitude or food issue because I feel better knowing I won’t support this store again vs arguing with someone who doesn’t even want you to be there because she doesn’t want to be there. I definitely

DoorDash: I received my DoorDash order from this location. I am not making this up. Take a look at the videos of the lentils. Hard as rocks! I hope someone calls the Health Inspector on this place. Uncooked lentils every single time! My teeth are hurting after eating this. 1/3 of the bowl is bulked up with these lentils. Hummus was missing, Cabbage slaw was missing. Toppings are so skimpy. $14 for missing ingredients and uncooked food! What a rip off. Management is useless since they allow this to continue despite complaints. Many people have mentioned undercooked food. How is this place allowed to function like this! How can employees not follow preset cooking instructions goes beyond me! 1st experience: One staff member is extremely skimpy about portion sizes. He charged me extra for

This was my first time ever going to CAVA! I was a little nervous so I ordered the kids meal and for about $7 I got a whole meal including the drink.. and I was thoroughly impressed! They give you so much food my friend had leftovers! They gave me rice, 3 pita crunchy yummy things and a pita full of chicken it was so good and refreshing to have something different that’s affordable I will definitely be returning very soon! And the surrounding shopping center is all very nice brick.

Upon my arrival, approximately between 6 and 7 o'clock, I experienced an expedited ordering process initiated by the manager. I observed what I perceived as an aggressive demeanor from the manager towards both staff members and myself. While I acknowledge the high volume of business at the time, I believe such conduct is not conducive to positive customer or employee relations. Conversely, the other two gentlemen on duty exhibited commendable professionalism and courtesy.

This marks my inaugural instance of assigning a one-star rating. As an individual with international experience, I place significant emphasis on service quality. While my feedback cannot alter the past, I express hope that such an experience is not replicated. My objective is to advocate for all patrons, irrespective of their prior experiences, to consistently receive exceptional service at this location. My intention is not personal gain; rather, I aim to contribute to an environment where every customer enjoys a positive service experience.