Charleys Cheesesteaks

The food was genuinely so bad i had to write a review. My order was missing components and had pieces that weren’t even on the listing. The sandwich was sopping wet in sauce but somehow the bread was dry and rubbery. Also they burned the steak (it literally tasted like char… how???) Go somewhere else.

12/15/25 4:30pm The food court was dead, no line at Charley’s. The employees spent time talking to each other about inappropriate topics and cursing. The place is filthy!! The grill had old food left on it and the garbage on the counter overflowing! Awful!

Very disappointed in the service and lack of professionalism. I ordered a sandwich and wanted gourmet fries& wings, they told me no because they are closing soon- this was at 7:30pm mall closes at 9pm- while I waited for my food I witnessed both workers cussing at each other and complaining how dead it was and how mad they were that they had to be there until 9pm. There were several other customers that wanted to order gourmet fries and wings and they were told no. Not sure why they would turn customers away that takes from your profits. I will not recommend this place.

Food is decent. (Expectations are low for food court). Service is always terrible. People stand in line with nobody acknowledging them, typically 1 staff member working hard while the others stand around.

I was at work and I ordered a Philly cheesesteak from doordash with fries and a drink and I ordered it with no mayo. No lettuce, no tomato. The only other options were no cheese, no peppers, no onions. Nowhere did it say anything about pickles being on the sandwich or an option to take them off the sandwich. However, when I got my sandwich it had pickles all over it which ruined my sandwich. Of course they didn't answer their phone and I ordered through doordash so I paid $20 for a sub that I took about four bites out of and then I was disgusted because it had pickles all inside of it. And this was my only means to voice what happened because they don't answer their phone.