Charleys Cheesesteaks

This was easily one of the worst Charlie’s experiences I’ve ever had. I’m from New York and I’ve seen my share of bad service, but this was on another level. I walked up to the counter and, one by one, every employee disappeared into the back—some of them even made direct eye contact with me as they walked away. No one said, “One minute” or “We’ll be right with you.” They just left. The only person who stayed out front was the cook, who continued scraping the grill for several minutes before finally looking up. I asked where everyone went, and he said “one minute” and went to the back to get someone. After waiting a few more minutes, I gave up and left for Chick-fil-A. I really wanted Charlie’s, though, so I came back—only to find that there was still no one at the counter. I asked the c

I just lost my step dad who was from PA and loved a good Philly cheesesteak. I wanted to have one tonight in his honor so this is where I went. I’ve never eaten here before but I’ve picked up delivery orders from here and every time I ask how are you today, the response is “better than good”. When I told the cashier tonight why I was there she grabbed my hand and told me she was praying for me, they wrote a special message on my box. They didn’t have to do that but they showed compassion and did. Many years ago I worked in a couple restaurants in a mall. It’s crazy busy all the time, staffing is usually an issue, and hard working staff often goes unnoticed. I’m not big fan of mall food in general but tonight, my food was fantastic and the service, well, it was way better than good!!!

I had a very unpleasant experience at this Charlie’s Cheesesteaks location. The staff was unprofessional from the start, but the situation escalated when I witnessed a worker touch raw, uncooked chicken and then immediately handle cooked chicken without changing gloves or washing hands. When I politely requested that my food be remade due to obvious food safety concerns, the worker became upset. After already dealing with disrespectful behavior, I requested a refund and was then approached by the general manager. Unfortunately, she was extremely rude, sarcastic, and dismissive instead of addressing the serious health concern. Her attitude was unprofessional and unacceptable for someone in a management position. The restaurant itself was not clean, and the lack of basic food safety practi

I visited the Magnolia Mall today and I ordered a Cheese steak combo. The cashier was rude and cut me off twice while I was ordering. She then handed me my change and receipt. I eat my meal and the cheese steak was the worst the I have eaten at a Charlie's. As I walked around the mall I noticed that she gave me change for a $20 when I gave her a $50. When I when back to the restaurant, she had my correct change and a new receipt. She had the nerve to say that I snatched the receipt out of her hand. I will never stop at this restaurant again.

For this particular outing we ordered to go since we were already out but we normally order for delivery as previous visits the service was horrible! But they did have a different woman there this visit who was really nice, quick, and stayed on the cooks to get the orders out in a timely manner. She was still on her phone like a lot of the previous people but her attitude was much better! This was a weekend visit and they are typically busy so the approximate 10 minute wait was understandable. The food was hot and cooked well, I ordered a regular chicken teriyaki Philly with regular fries and a sweet tea. I also tried my mans cheese and bacon fries and we ordered mozzarella sticks to try. Everything was good to me, my man felt that the mozzarella sticks were artificial/under-cooked or both