Charleys Cheesesteaks

Watch these people my total on my receipt says $31.82 tell me why they charged me $63.64. I only ordered (2) regular Philly Cheesestake meals. Never again. I asked for Chicken Philly and was given Steak instead. Tried calling the store with the number on my receipt and it goes to a fax machine and when I google the store number that number was disconnected.

Not sure about the food. Stood at the counter for 5 minutes, 3 feet from the guy working on 10/1/2025 at 5pm. He ignored me for the first couple minutes. Then he pulled 10 fries and 6 or 7 wings from the fryer. Right in front of me. Never said "Hi" or "I'll be right with you" or "just a minute." Just total silence, and TOTALLY avoiding eye contact. Rather than waste my time with customer service like that, I walked away and stopped at Jersey Mike's on the way home. They at least pretended to appreciate my business...

I LITERALLY STOOD THERE FOR ABOUT 2 MINUTES ON PURPOSE TO SEE HOW LONG IT WOULD TAKE FOR THE CHILD BEHIND THE COUNTER TO LOOK UP FROM HIS PHONE... NOT UNTIL ANOTHER CHILD FROM THE BACK CAME UP FRONT TO TELL HIM UP LOOK UP.... THEY BOTH LOOKED AT ME AS IF I WAS THE PROBLEM NOT THE FACT THAT THEY WERE ON THEIR PHONE TO BEGIN WITH... THEN I SEE ANOTHER CHILD IN THE BACK VAPPING... THESE ARE CHILDREN YOU HAVE WORKING HERE IT'S A SHAME BC THIS IS THE WORST CHARLEY'S I'VE EVER BEEN TO THE ONE IN CHICAGO RIDGE MALL IS WAAAAYYY MORE PROFESSIONAL NOT TO MENTION THE SANDWICH MARKET KEPT PLAYING WITH HIS AIR PODS FIXING OR ADJUSTING IT WHILE STILL WEARING THE GLOVES HE WAS MAKING THE SANDWICHES WITH I SEEN THAT AND CANCELED MY ORDER.... AND KEPT MOVING HIS DREADS OR LOCKS OR WHATEVER HIS HAIR OUT OF

said was on lunch break for 30 minutes had us waiting for an hour said many times “excuse me” “can i order” even after an hour couldn’t even get food wouldn’t even answer me and I knew someone was there. Horrible service

Today is my birthday I wanted was Charley’s from Southlake mall. The three individuals behind the grill were just standing around when they saw people come up to the register. When I finally got service I was told they were only selling fries & drinks. I was so disappointed as this is not the first time this has happened to me. Please get new staff immediately.