Charleys Cheesesteaks

I have been coming to this location for years. This location was my daughter’s first job. The previous owner was wonderful and managed this location at top tier. Fast forward to present day, I will never order food from this location again. Yesterday’s experience was terrible. I patiently waited 45 minutes for my order that was mediocre at best. The staff here not only works at snail speed but they also have zero interpersonal skills. It was as if it was everyone’s first day of work. As my patience ran low, and I asked for the extra ranch I had paid for, I said “it should be free for the long wait”, the “manager” refused to look at me or make eye contact with me when I asked to speak to her. Poor customer service! I wish the “manager” the best of luck in her business venture at this locati

If I can rate this specific Charley’s a 0 star would!!!! The customer service & the food where both horrible. I got an old rotten strawberry lemonade all I did was try to switch it out, the manager told me NO! Because she made the strawberry’s today, I proceeded to tell her I don’t really know if that is true so I would like to just change my drink she told me I was wrong , I told her the customer always has the right she proceeded to scream out NO THEY ARE NOT & I AM NOT CHANGING THE DRINK. I asked to speak to a manger, she said she was the manager. She took 15min trying to take my order (just because I had a coupon for it) I didn’t get my food till almost 35 min later?!! For 2 6INCH CHICKEN PHILLYS! The customer service was HORRIBLE ESPECIALLY COMING FROM A MANGER A PERSON WHO IS SUPPO

I'm not sure if they thought they were feeding a dog? This is how my food came via doordash. The bread looks half eaten and burnt and hard like a rock. Who will serve this to their customers? This is exactly how my food arrived.

If I'd done my research before I stopped by this location, I probably wouldn't have stopped here and would've driven further to the place I frequent. I had a horrible experience today! The lady in the picture and review above (an older Jamaican woman) was extremely rude and obnoxious. Clearly she needs some training, as she doesn't know anything about great customer service. It's not a location I'd recommend or visit again. Ma'am, you've got to do better!

I had a very bad experience with Pauline. My food was too salty, she refused to give me a refund or to even change my order for something else. No where in the store does it says No exchange or no refund. Pauline must be the owner. I've seen complaints after complaints and she's still there. Bad business