Charleys Cheesesteaks

Horrible service from the “general manager,” Daniel. He seemed completely uninterested in being there and had an attitude from the start (he made us get the receipt ourselves instead of handing it to us). He forgot our drink and ranch and when we asked for them, he acted like it was a major inconvenience. If we hadn’t already paid I would have walked out. When I told him he needed to do better, he claimed he was “doing pretty good.” I’ve never encountered a general manager with that much attitude.

Frozen meats served ,not even defrosted one of the employees actually took a thawed meat and put it back in the freezer..... 😆 lol just to make her job easier 😅 , no uniform lol just a shirt lol . These guys are here for a check only ... on there phones.

Went to Charley’s today and Mike and staff were awesome and food was great. Service was fast and friendly. Glad to see them back in the Valencia Mall.

This chain restaurant is an embarrassment to the franchise. I ordered 2 California chicken philly sandwiches and 1 buffalo chicken philly. This is the third Charleys cheesesteak I visited and by far the worse. First off the cashier didn't accept my bar code from the app granting me $4 off 17.76. Second on my two California Phillies I was given no avocado no pickle or onions. Thirdly on my buffalo chicken I was also not given no pickle, no banana peppers or onions. All the sandwiches I ordered only came with lettuce tomatoe mayo cheese and chicken. NEVER ever will I return to this horrible location. They give Charleys cheesesteak a bad bad name. Their sandwiches taste Nothing like they are supposed to and that's unfortunate because I once held them in high regard.

This was my first time trying their sandwiches and I can now say I am a loyal customer! Not only was the food delicious, but I was very pleased with how friendly and personable all the staff was—especially Mike! Thank you for making my first time at the restaurant a fun and memorable one!