Chick-fil-A

I’ve honestly never had a bad experience at Chick-fil-A, especially at this location. We frequently order catering from here for meetings, and I’m usually the one responsible for picking it up. In the past everything has always gone smoothly and the staff has always been very friendly and helpful. Unfortunately, my most recent visit was very different. The usual manager who is normally there wasn’t present, and the interaction I had with the staff member helping me was unexpectedly rude. They weren’t very busy at the time, so it was surprising to receive that kind of attitude. This location normally provides great service, which is why this experience stood out so much. I’m hoping it was just an off day because Chick-fil-A is usually known for its excellent customer service.

For a chick fil a this was a remarkably good experience. I chose to dine in and was asked by the folks cleaning and tending to the dining area twice if I wanted my drink refilled! Place was spotless. I wasnt looking to be impressed at a chick fil a; but I was. Great staff!

I’ve always had great experiences at Chick-fil-A friendly service, smiles, and a pleasant attitude every time. Unfortunately, my visit to the Chick-fil-A in Grand Prairie off of Pioneer was the complete opposite. Valeria took my order, and her attitude was extremely unwelcoming and unpleasant. It was disappointing and honestly shocking, as this is the first time in my 28 years that I’ve ever experienced poor customer service at a Chick-fil-A. Customer service is a huge part of the Chick-fil-A brand, and this interaction did not reflect those standards at all. I never leave reviews, but this experience stood out enough that I felt it needed to be addressed. I hope management takes this feedback seriously to ensure future guests receive the level of service Chick-fil-A is known for.

CFA is still the goat of chicken & service, but idk if this is a company wide change or if it was a fluke-- the 30 count chicken nuggets were undercooked. A bit chewy. I've had another friend complain of the same dynamic. Maybe make sure you order em well done? - Mostly posting this here as a PSA. I would say 5 star experience aside from this and will change my rating to a 5 star if CFA replies to this post ✊🏾

You, know I've noticed the food here is steady declining! I left the gym, hungry, I see Free!!!! SANDWICHES IN MY ALERT AT CHIC FIL A!!! Went to this location in Grand Prairie on Carrier, NOW! I UNDERSTAND WHY? I THINK THIS WAS LAST WEEK SANDWICHES WERE FREE,... THAT BISCUIT COULD KNOCK SOMEONE UNCONSCIOUS!!!! THAT CHICKEN WAS SO RUBBERY YOU COULD USE IS FOR YOUR SHOES AND IT WILL HOLD!!! SO!!!! DON'T GIVE US NO OLD FOOD CHIC FIL A... YALL CHARGE AN ARM AND A LEG FOR CHICKEN AND FRIES!!!! I WILL NEVER AND I DO MEAN NEVER FALL FOR THIS TRICK AGAIN!!!! THE ONLY THING THAT HASN'T IS CUSTOMER SERVICE, YOU CAN BE FRIENDLY AND POLITE ALL YOU WANT, BUT MESSING WITH SOMEONE FOOD WHEN HUNGRY KNOWING ALL TO WELL THIS FOOD WAS OLD IT WASNT FRESH..THANK YALL ILL BE MAKING MY FOOD AT HOME NOW. WHE