Chick-fil-A

Reviewed by Icy Elbert: On the morning of 2/27/26, I went to the Eisenhower location and could see both lanes were backed up almost to the road so I jumped on interstate heading to Dunkin and thought I would check out the Zebulon location lanes. I saw that there was a long line but could not assess the mobile lane. I whipped up in there and no one was in mobile drive so I hit my online app order. I was thankful whomever prepared my order gave me more packets of sugar as I had underestimated how many I would need as this was my first cup of hot coffee from Chic Fila. I also ordered a cookie which was warm when it came out. I was so appreciative I got a warm cookie and a great cup of Joe this morning. Thanks so much Zebulon Road location. I appreciate the excellent service.

Chick-fil-A is a blessing to Gluten Freedom roadtrip Adventures. My gluten eating family LOVES Chick-fil-A spicy chicken sandwiches, and all too often the places that they love and want to stop at do not have any celiac safe options for me. A big thank you to Chick-fil-a for the grilled chicken sandwich with the individually wrapped gluten free bun. (It is SO much heartier and more appetizing than a beef patty and slice of cheese stuck to a cardboard box, my only option from another fast food chain.) And I always ask (because you never know) but the lovely woman at the cash assured me that, “No honey, the waffle fries are the only thing that go in that fryer”… yay! Always a satisfying stop— for my stomach and my sanity!

My family went through the drive thru to order dinner. Got home and ate my fries while they were hot. I started on my sandwich and immediately noticed it was missing the cheese and bacon. I called 3 times to resolve the issue without having to leave my home but my calls went unanswered. I did leave a message to call back along with my number but it did not happen. We returned to the restaurant with the sandwich for a do over! I was not pleased at all with the customer service after being inconvenienced and treated like we were the problem. Usually when our order is messed up, customer service is top tier 👌🏾! When you spend more money on your food, it is always nice to feel valued as a customer.

Drive thru was a breeze, love how they have mobile orders separate at this location. Employees were great and brought food out in a timely manner, nothing forgotten. Gave 3 stars just because there was a hair found in my daughter’s sandwich.

This is a pretty run of the road Chick-Fil-a. Unfortunately on my visit it took 15 minutes for a coke to be brought to my table once I placed an order with my phone. The restaurant was relatively slow when the order was placed as well.