Chick-fil-A

Decided to get in their long double drive through line as most Chil fil A have this organized. Half an hour later with the inner loop moving much slower than outer group, (they were using the order boards) I get to the window and my 2 simple items ( regular sandwich and kale crunch side )not ready . Told 3 more minutes. Hah. Now have been still waiting 45 minutes as proven by clock in car and programs listenOntario. radio. Hope they get the order right and sandwich hot. . We'll it arrived. Sandwich is hot and they did throw in a cookie.

The staff working outside were wearing SNOWPANTS!! 💜💪🏾💜They were dressed for the weather, my kind of people. I'm not sure if it was a personal decision or a requirement but I love to see it. ❣️The service was great. The breakfast was great. Seeing the ladies dressed for the weather warmed my heart. All the other locations I visited leave me worried about the safety of the staff working outside being overexposed to the elements for the sake of fast service.

This chick-fil-a is the worst one that I’ve been to in this area. Every single time I go I’m always missing items. Every time. It’s the closest to me so I keep giving them a chance but I won’t return again. Drive a little farther to get what you pay for. The drive thru set up is bad too. They need to renovate or something. They have to have an employee direct traffic because the gap between leaving the drive thru and entering is so small. Not the employees fault though. Just go to another one.

The food is usually fine. But the line sucks. I've been to other Chick-fil-a locations and didn't think twice about getting into a long line, because it usually moves pretty fast. But you have to set aside at least 30 minutes to get your food here. Just today, my girlfriend went for breakfast, ordered on the app around 10:10. Didn't get to the window until around 10:40 to be told they were basically out of breakfast food because now it's lunch hours, then was asked to park and wait even longer. The parking lot is crazy, the line is slow, and it's affecting the staff because they seem pretty fed up too.

Came through drive thru. Ordered 2 spicy chicken biscuits and only got 1. Called immediately after I realized (was already almost at work). Left 2 voicemails with no return calls at all. No one answers when you try to call. I’m just out money for food I didn’t receive. I would have been nice and understanding about the situation as accidents happen, but poor communication, not answering phones regardless of when you call, and failing to return calls to make this right is unacceptable. This is poor customer service. I won’t be visiting this location again.