Chick-fil-A

Im not sure what the point of the mobile thru is if it merged with the normal drive thru lane. Cars behind us kept leaving with their food while we waited. I opened my food and this is how it was presented. I also asked for extra pickles and this was all I got. The box was soaked from my tomato sitting on it and falling apart. The food was still good but very disappointing in the presentation.

It's "HARD" to be consistently polite, correct, fast, good food and pleasant to every customer... for EVERY customer is different, and you CANNOT please every customer... but yall do, morning til night. Every customer gets the same treatment as if we were the only customer, that is EXTREMELY difficult! Job well done! You all(yall), held up the high tradition of chic-fil-a that we all expect

This is the slowest drive thru in Hampton Roads. Need to get rid of mobile thru until yall have a better system. Merging the regular drive thru with mobile thru also makes no sense. I ordered 10min before getting here I should be able to drive thru and get my order quickly not wait behind people who just ordered seconds ago. Usually nice staff but the drive thru deters me from ever going here smh

Unpleasant Experience at This Location I came to this Chick-fil-A location yesterday to pick up a Grubhub order, and unfortunately, my experience was very disappointing. One of the employees was extremely rude and spoke to me in an unprofessional and disrespectful manner. I was simply there to pick up an order, but the way I was treated made me feel very uncomfortable and unwelcome. I’ve always appreciated Chick-fil-A for its great customer service, so this situation was surprising and upsetting. I hope management addresses this issue and ensures all customers and delivery drivers are treated with the same kindness and respect the brand is known for. From reading other reviews I’m seeing this location is known for being rude to customers so I’m not surprised now about what happened to m

I usually have a good experience with Chick-fil-A, but this location has been frustrating lately. During breakfast hours especially, they frequently forget items in my order. It happens whether I go through the drive-thru or dine in, which makes it inconvenient to have to go back and ask for things that should have been included in the first place. The staff is generally polite, but order accuracy needs to improve. When you’re trying to grab breakfast quickly before starting the day, having missing items defeats the purpose of the convenience. I hope they tighten up their process during the busy morning rush.