Chick-fil-A

Springfield, MA · Fast food restaurant

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in Springfield
#301
of 371 restaurants
City Percentile
14%
rating percentile
Address
Chick-fil-A, 1655 Boston Rd, Springfield, MA 01129
Phone
(413) 846-4757
Website
www.chick-fil-a.com/locations/ma/east-springfield-ma?utm_source=google&utm_medium=gmb
Status
Open · Closes 10 PM

Chick-fil-A is a restaurant located in Springfield, MA. It is one of 371 restaurants listed in Springfield. Its 3.1-star rating is slightly below the Springfield city average of 4.2 stars. There are 10 photos associated with this location.

About Chick-fil-A

Welcome to your Springfield Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken... More

Hours

Saturday6 AM–10 PM

Customer Reviews

★★★★★ 5.0 john paul · Mar 2026

I had a great time here I don't know what everyone else is saying i got my food very fast. It tasted amazing. Overall a great experience.

★★★★★ 5.0 Colleen Nadeau · Jan 2026

For being a very new store, we found it to be a great experience. The staff was very friendly and while they were obviously still learning, they were well organized and pleasant. The store was clean, food was served quickly and everything was great. I’m surprised to read some negative reviews that obviously point to the fact that people don’t have patience to allow a new location to get up and running. We are glad they are there and will definitely return.

★★★☆☆ 3.0 Makalya Soto · Feb 2026

my first time there could've been better.. this place is ran by young people not hating just saying but the real problem is my food wasn't fresh it just warm:( I would love to take a bite out of a hot sandwich or nugget.

★★★★★ 5.0 Harold L · Jan 2026

Food was great, manager was awesome! I waited a little longer for my food than I probably should have but I wasn’t even upset I know they were busy and also just opened not too long ago so my expectations weren’t too high but it took about 15 minutes for me to receive my food. As I mentioned I wasn’t even very upset about it. However the manager insisted he gave me a coupon for a free a free milkshake and a free breakfast item. It made the wait worth every second!! I see all the bad reviews and wonder if people understand it’s all kids who are probably new to the company just doing their best to learn, they obviously won’t know everything they just started. From my experience they were all very pleasant and kind, and I know this will be a great addition to the Springfield area.

★☆☆☆☆ 1.0 Tyrone Kennedy · Feb 2026

BY FAR THE WORST CHICK FIL A IN THE AREA...They took at least 20+ mins getting me a 4ct Chicken mini meal. I used the "mobile thru" their express ordering system. Watched 2 cars behind me get served before me. No apologies for the wait. Had it not been my toddlers food I wouldve been left. DO BETTER

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Fast food restaurantBreakfast restaurantCatererChicken restaurantDelivery serviceFamily restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.