Chick-fil-A

Ultimately, the service is always friendly, but often I've noticed some disorder when the drive thru is split. My last 3 visits the filet gets smaller and smaller. At this most recent visit, it's not even the length of the bun, all while prices are going up. I don't plan to use this location any more because of it. Zero issues with this in Waynesboro.

Chick-fil-A is my favorite restaurant by far! I absolutely love their food! The only problem is the service from the Staunton location. We have never gone to the drive thru and gotten our order correct. I'm talking 15 plus times since moving here. Last week we ordered our dinner plus an extra sandwich for our lunch the next day. Those extra sandwiches were just the chicken patties, cheese, and lettuce ~ no nun whatsoever! I took my patty back after work requesting the bun and was treated pretty badly by the girl at the window. Last night our order was incorrect again so we circled back to have it corrected. When we got home we found that one chicken patty was regular and one spicy. Neither of us like the spicy patties and we had asked for regular. It's just frustrating. Our meals are

I always had amazing experiences at Chick-fil-A, no matter where, but my experience here was a bit disappointing. Although I would still give 4 out of 5 stars for the friendly service and clean atmosphere. The only problem was that our sandwiches felt a bit cold. Other than that, everything was good.

I made a mistake with my mobile order and had to speak with a manager to get it solved. He was so friendly about it and helped resolve my issue with ease. He even gave me a free cookie as he could tell I was having a rough day. Best service I’ve ever experienced at a fast food restaurant. Give that crew a bonus!

Well after 20+ years of ordering chick-fila I have officially found one location out of three states I have ordered from, that has finally disappointed me. Sorry Staunton but your service has definitely declined greatly. Send some staff to Waynesboro and see if that manager can train them better. If not try Winchester location they both know how to up hold Chick-fil-A standards. I pay Chick-fil-A prices because of service and quality so if both go down why not just go to another "clowns" establishment for less money and about same service and quality of food.