Chick-fil-A

I usually have great experiences at Chick-fil-A, and even so this was one of the better Chick-fil-As I've ever been to. The staff was incredibly kind, super attentive, and you could tell that they worked really well together. Things seemed really harmonious, even at a very busy time of day. Kudos to the managers, especially Mr. Chauncey, they were outstanding to watch interact with the staff! The store was also incredibly clean, tastefully decorated for the holiday, the rest rooms were pristine, and the staff checked up on me several times to all of I needed refills, sauces, etc. For a fast food experience to feel like a hotel restaurant is unusual in the BEST way.

Chick-fil-A never disappoints. I used the mobile ordering feature today for the first time and was impressed with the ease of placing the order and picking it up. Plus it was speedy and fresh! Today we tried the wrap versus a sandwich and it was delicious and we'll put together. Overall 5 star review!

They asked if I wanted to try a new item, I did and they never put it in the bag. The lady handed me a bag and said everything was in there, apparently I need to check the order completely before leaving. I tried to call the location but got routed to a centralized customer service number? Is this what we're doing now? I called to figure out what to do with the missing item, and I'm on a 20 minute call. Why am I going here again?

Twice in a row ordering through the app, just to arrive at the restaurant and watch them fly through the regular drive thru line while the mobile order line doesn’t move. Both times I counted ten cars that got served through the drive thru first. The second time I just asked for a refund because they clearly prioritize customers that don’t order ahead, which defeats the purpose of ordering ahead. This is not unique to this location, just another typical poor business practice of a large corporation. I gave it another chance after the first time this happened. Sadly this will be my last visit to Chick-Fil-A.

Love Chick-fil-A but unfortunately the remodel of this location has significantly slowed down their ability to get food out. Before the Reno this was the fastest one I had ever been too. The restaurant looks great but I can now always count on the wait times being longer or asked to move to one of the VIP spots, which in reality means "we don't have your order ready and other people need to get out" spot. This restaurant shone through 2020 and improved even more up until the shutdown and remodel. This is in no way a harsh review for any other reason than we know it can be better, because it has been better. Hope you see this Bob Kyle.