Chicken Express Blanco

On February 27, 2026 at approximately 4:03 PM, my husband entered the drive through. He then placed his order and finally paid and received his drink at 4:30 PM. After a few minutes of waiting, the lady at the window then asked him to pull forward, that they needed to drop more chicken. After waiting and watching the 3 cars in front and the 2 cars behind him receive their orders and leave, he finally got frustrated and turned his truck off and went inside. He was then met by the "Manager" Richard. My husband inquired if the wait was normal for a 12 piece family meal?. Richard responded with "We're busy, deal with it". My husband told him that he believed 40 minutes was unacceptable. Richards response "It's been 15 minutes". And apparently Richard fears no repercussions from corporate as hi

Been to this location in Blanco Tx several times. Each time its a 20 + minute wait. Complaints to the manager " Richard" who was very rude, unprofessional and could use some customer service training. Remember you are not just representing Chicken Express, your representing yourself as a very unprofessional owner and operator. I encourage everyone to take the time to read the poor reviews along with his responses and judge for yourself. Ask yourself, is this the type of customer service you would want your grandparents or children to receive?

I love Chicken Express but there’s not one in my circle of travel very often. My circuit occasionally brings me through Blanco though and life is really good then. This is my favorite Chicken Express in the world. The employees are always AWESOME. And that’s even with year long gaps and completely different employees between visits. So that means the culture is (obviously) starting at the top somewhere and being maintained. Food is always hot and fresh and delicious. I always get the #1 with a giant sweet tea and a 6 pack of extra rolls. And life goes from being just great to amazing just like that. I’m highly suspicious of any negative reviews on this place. Although we’re all human and fallible and have off days occasionally, I still don’t believe them. I wish I lived in Blanco near this

We almost didn’t go here because the stars were a little low. I was so glad we decided to go anyway. The food was hot and fresh. The place was very clean and the employees were very polite. We will definitely be back when driving through Blanco.

Went through drive thru and ordered an 8 piece all dark Family Meal. Got my order home and discovered they gave me a mixed order. Called back and explained. They apologized for the mistake and that I could come back in 10 minutes to pickup 4 pieces of dark meat as they needed to drop more chicken. I agreed and came to get the replacement pieces. They asked me for the 4 pieces of white meat. I stated I did not bring them as I was not instructed to do that. They said "it is our policy". Well on your receipt it states, "You had a choice, thanks for choosing Chicken Express". Yes I do and for your admitted mistake I am having this must hassle? I CHOOSE anything but Chicken Express is the future