Chicken Express-Rowlett

Gave this place a shot earlier in the week and was not happy with the atmosphere. I walked in and greeted the cook, who was in the back, with a warm “Hello” and he gave me a look and proceeded to go about his day without acknowledging me. I then chose to eat else where simply because i didn’t feel welcomed. I had decided today, 01/3/2026, to give it another try and the staff here has certainly redeemed themselves. I was more comfortable with the faces i saw today around 2:45/3:00 pm. I then placed my order and Juan took very good care of me at and away from his register. Everything came out fresh and precise, all thanks to his work. I applaud the manager; Eric, for having a nice and friendly staff at this location on today. I should be coming back!

Waited for nearly 20 minutes for my order because they didn't communicate that they needed some time to make the chicken legs of my meal. Then didn't include my sides when I finally received my order. Do better.

My family and I have been going to the Chicken Express for at least 15 years. We love the food. Today they were out of mini poppers and it was a disappointment for our son. So ok that can’t be helped. I was standing behind someone who was picking up their takeout order and the man behind the counter disappeared and later came back to take my order. Why would you walk away when your customer is standing there ready to order. I ordered 3 orders and drinks and family size green beans. Got home and no green beans. This may be a one off but you can’t blame it for being busy. If you ever go there ask for the sweet older lady who is always spot on with orders and even has a smile. Maybe you think I should have checked the order but I’ve been spoiled. I thought that was their job.

I love this Chicken Express. I will drive across town to come to the Rowlett location. I want to give a special shout out to Lisa at this location. She is fantastic! Always greeting me with a smile and knows what I want when I come through the drive-thru. I say give this woman a raise!!

Love coming to this place they always give us fresh hot chicken this last time wasn't so hot it was a little old I could tell my mother worked in a fried chicken place for 20 yrs and I did also for about 10 so we can always tell when it's older chicken that's just say there "15" minutes lol but other than this last time for the past 5 years their chicken has been EXCELLENT I'll still keep driving the 25-30 minutes as longs as they can keep making it fresh for us so it's hot when we get back home from that 25-30 drive longer if we get caught in traffic