Chili's Grill & Bar

This is a delivery review. This does not represent kitchen to table service and should not be considered for dine in customers. I am just reporting how well Chili's food traveled. My order traveled 1.6M and was delivered within 27 min of ordering. I got the bone-in wings with Ranch. They showed up NOT HOT, but thats OK, the sauce was well adhered to the wings and they were delicious. Very good. Next I got the basic burger with fries. The fries traveled well, they were still very crispy and no soggy. But thr burger was just ok. I ended removing the Patty from the bun, the Patty was very nice. For desert I got the peanut butter pie. VERY RICH. Everything cost me $65. I would normally never pay for this, but work is paying so.

Last night, my son and I decided that we were going to stop at Chili’s for dinner. Every single time I’ve ever been there before I’ve ordered the ribeye steak with the fully loaded, mashed potatoes and broccoli on the side. I have never had any issues until last night. I don’t know what this place thought they were serving me, but it was not a ribeye steak! As somebody who has family that raises cows, they’re even saying that this was not a steak. It didn’t have any of the identifying marks Of ribeye steak either! Also, it tasted awful! It had a sour taste to it, which made it taste like it was going bad. I did speak with the waitress, and she went to the kitchen to confirm that it was indeed a ribeye steak. And in no way was it! I’m not knocking the waitress because she did her job and

Yesterday, my siblings and I chose to dine at Chili's in Vestal, NY as a way to spend time together and honor the 14th anniversary of our mother Grace's passing. We had never visited this location together as a family, so we were genuinely looking forward to the experience. Unfortunately, our visit began on a disappointing note. We were quoted a wait time of approximately 20-30 minutes but ultimately waited between 45 minutes to an hour to be seated. During that time, we observed numerous parties arriving after us who were seated ahead of us, including groups both smaller and larger than ours. To our knowledge, many did not have reservations, as we did not either. This created some confusion and felt somewhat unfair. Once seated, we ordered drinks. The Sprite and water both had an unplea

Waited almost 10 minutes for someone to come out to give me my carry out order in restaurant. I saw it sitting on shelf behind the counter, so I went and got it myself. It was ice cold naturally. The hamburger bun was burnt and also the edges of the hamburger were burnt. Terrible food and service. Won't be back.

Overall a very solid experience here. Confusingly, we were told there was a 10 minute wait to be seated despite several empty tables throughout the dining room. I'm talking at least 8. After we were seated, the service was prompt & professional, and everything came in a timely manner despite a busy restaurant. Interestingly, I've never been asked if everything was good and the other variations of that question so many times in my life. Between our waitress and the floor manager, we must've been asked 15 times. Even when we hadn't gotten any food yet, and then again before we even took a bite haha. That was overkill, but better to be too attentive than neglectful. Food was very good. Well portioned, and hot. Would love to come back.