Chili's Grill & Bar

West Springfield, MA · Restaurant

Rating
3.9/5
★★★★☆ 3.9
Reviews
20
Rank in West Springfield
#56
of 94 restaurants
City Percentile
28%
rating percentile
Address
Chili's Grill & Bar, 1175 Riverdale St, West Springfield, MA 01089
Phone
(413) 746-8827
Website
www.chilis.com/locations?utm_source=google&utm_medium=local&utm_campaign=Chilis
Status
Closed · Opens 11 AM

Chili's Grill & Bar is a restaurant located in West Springfield, MA. It is one of 94 restaurants listed in West Springfield. Its 3.9-star rating is slightly below the West Springfield city average of 4.2 stars. There are 10 photos associated with this location.

About Chili's Grill & Bar

Established in 1975, Chili’s Grill & Bar brings bold flavors and American favorites to W. Springfield, featuring sizzling fajitas, margaritas, burgers, ribs, and chicken crispers. Stop by for your lunch favorites, drinks and appetizers, or enjoy a... More

Hours

Saturday11 AM–

Customer Reviews

★☆☆☆☆ 1.0 Anonymous · Feb 2026

Second time here and yet again not impressed. I check in with a 10-15min wait, (no biggie). After about 25min pass I figure we should go in maybe they forgot about us. We wait for the hostess/seat lady to come to the stand, and we ask how much longer. She didn’t forget about us.. she didn’t even put us IN. Then proceeded to say it was someone else who must’ve did it. Which I know it was her I was the one to give her the name and phone number… Then I asked how long is the wait, wich she then said 15 minutes or there’s seats at the bar. I kindly explained that we already checked in, can you look us up by phone number? In which I gave it to her she said there is nothing here. I said can we be seated please we already waited the time. She ended up giving us a table. We sit down and after about

★★★★★ 5.0 Fernanda Barros · Jul 2025

They have a deal of 2 courses + drink for $16.99 (mine), and other options of other amounts that were even lower. I got the Sirloin steak with fries and rice and it was delicious. My friend got a huge hamburger that was around $15.99, I believe. My other friend ordered the shrimp pasta without the Cajun sauce and they accommodated to her request. Serve was very friendly. They seat a table of 6 people right away, not much wait. Great experience.

★☆☆☆☆ 1.0 Carolina Montes · Sep 2025

The quality of the food has gone wayyyy downhill. I would like to know where is the rest of my fish? For $26 I was expecting a proper portion. It smelled very fishy and was too hard to eat. My child’s kids burger was burnt. She took a bite and spit it out. Both of them. Please do better.

★★★★☆ 4.0 Damien Lamb · May 2025

First time going not the last.get 3 for 1 deal 10.99 base price. Nachos and salsa basic but savory appetizer free refills. Free refills on fountain drinks. Bacon burger well done loaded with bacon and scrumptious fries. I went in full not even hungry and left stuffed teased by presentation. Booths were a 20 min wait at night but table tops were open instantly. Staff was attentive.

★★★★★ 5.0 kayla d · Jan 2026

My experience was so great because of Jasmine. She’s an incredible server, absolutely lovely and so kind. Such a kind soul, she made chilis feel like a fine dining experience. Will 100% come back again soon.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

RestaurantAmerican restaurantBarBar & grillFamily restaurantHamburger restaurantMexican restaurantTex-Mex restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.