Chipotle Mexican Grill

One star because I craved chipotle after work. When my husband and I came in and we told a girl ( I didn’t catch her name ) throw it quickly on our bowls cause I asked for white rice with beans and chicken and my husband asked for brown rice with black beans and steaks and our bowls got swapped and throw it so freaky quickly. I told them nicely that I wanted my white rice with my chicken and black beans and they just said they’re sorry and they had their attitude, like dude, I got there at 9:30pm, not very close by 11pm. I also noticed the employees are young kids like I do understand what it likes to work in food service but man, just have some patience especially customer service too. I definitely planned not coming back of how our bowls got swapped and throw it so fast.

Got a takeout order and was charged for guacamole we didn’t order. We were almost home when noticed. Tried to call to complain and recording was worthless. Said they emailed a link to resolve but they do not have an email for us, so needless to say, unable to get our $2.75 back. I never been to this restaurant before and will not be back. Also will put incident on Yelp , help is not friendly either

First thing you’ll notice is that this place is an example of a health hazard. Food on tables and the floor. Food mixed in their containers where they fix your burrito. They are unable to make a burrito, and will not follow your order. The line is always long, because their employees are too worried about their phones (poor things). People have walked out the line (the smart ones), and I wished I joined them. Wouldn't be surprised if they fail a health inspection. I’d actually bet money that they would.

I usually enjoy Chipotle, but tonight was frustrating. They were completely out of guac at 6:30 PM on a Friday and said they weren’t making any more for the night. Guac is one of their main staples, so that was really disappointing… especially during dinner hours.

I was so excited to try the Bartow location until I ate the food. The brisket bowl that I ordered without customization was like eating beef jerky and uncooked rice with no sauce and a lump of cheese. The chips were so stale and the chicken for my little one so spicy it couldn't be eaten.