Chipotle Mexican Grill

I would like to receive the full portions of the food that I ordered when I mobile order a bowl for delivery. They always skimp out on the portion sizes. Why did i literally get 6 strands of lettuce…this is the entirety of my lettuce for my bowl.

The quesadilla is really, really good. My advice: don’t add veggies. Since the quesadilla has limited space, if you add veggies the less protein you get. They are made to order and every bite is cheesy. I also like that their portions are solid, at least in my online ordering experience. I can’t speak for in-person orders since my go-to item is only available online, but so far it’s been consistently positive. On the rare occasion something was missing, the staff handled it perfectly : no attitude, no hassle, just a quick “no worries, we got you” and they made it right. That kind of customer service makes me want to keep coming back.

I ordered a bowl and had two rewards in my account: one for a free queso and one for a fountain drink. When I got to the register, I scanned both rewards. The cashier told me I could only use one reward at a time. I said, “Okay, just the queso then,” very clearly. However, the transaction wasn’t adjusted properly. I noticed the total was still around $17, which didn’t make sense. I asked if the fountain drink was still being charged, and he said yes. I then had to ask for it to be removed since I had already said I only wanted to use the queso reward. Because it wasn’t corrected the first time, the entire transaction had to be redone and I had to rescan everything. After rescanning the queso reward and paying, my card showed “approved,” so I stepped away to get utensils. Then the cashier

So I went in to this location and asked for 2 chicken bowls and asked the person making bowls if for one of the bowls if he could put the chicken, that would have gone in the bowl, in a little plastic cup so it's on the side instead of directly in the bowl. Chipolte is very salty and my wife has a sodium allergy where if she gets to much it can trigger a vertigo attack. The worker said that he would have to charge for extra chicken because it's on the side???? It's not extra chicken! So I asked for a manager and this woman who said she was the manager on duty couldn't understand the concept either that this is only one serving of chicken. She said that if there is no chicken in the bowl then it is a salad bowl and then the chicken would be extra???? I wasn't even getting salad in the bowl.

Horrible experience ordering online. This is the first and last time I will order from Chipotle Bay Shore. I was missing items in my order and they barely gave me any steak. Absolutely ridiculous for an order that cost more than $20