Chipotle Mexican Grill

This was one of the worst experiences I’ve ever had at a restaurant. The store was absolutely filthy. The staff were preparing food without gloves, and the kitchen looked dirty and unsanitary. I placed a mobile order, but when I arrived the food was not ready. I had to wait 20 minutes just for one salad, which is ridiculous. I ordered 3 Mexican Cokes, and they didn’t even have them in stock. When I asked for a refund, they told me they couldn’t do it, which is completely unacceptable considering the situation. When I finally opened my food, I was shocked. The avocado was brown, clearly not fresh, and the portion size was extremely small. Overall, this was a disgusting and disappointing experience. I will never come back, and management seriously needs to address the cleanliness and fo

This was so poorly made. Missing ingredients, they RUINED the food with so much sour cream and hot sauce even though I didn't ask for extra! The salad was soggy. I also ordered a tortilla on the side and it was all crumbled up, undercooked and smelled weird. Don't waste your money here!!

Came to pick up an order for my son post 2 ft of snow storm as this was the only chipotle open within 10 miles . Great staff working diligently on online orders . Two ladies packing on line orders completely focused and am thankful to them

If I could leave ZERO stars I would. I ordered via a delivery app and it took forever to get the order. The courier was at the restaurant for over 20 minutes and relayed that they were taking forever processing orders. They finally send him on his way and when he arrives I take my order, open it up and guess what? It’s the wrong order. And not even like slightly wrong. I ordered a steak burrito bowl and got CHICKEN. I’m thinking no big deal, I’ll just get a refund and try again people mess up. So I ordered the SAME EXACT THING when I got my refund. Same issue, the courier is sitting there for 20 mins waiting for my order. They took so long the first person gave up and a new delivery person was assigned. I finally get my order for the SECOND TIME and I swear I can’t make this up. They put S

They were slammed with a line out the door and I still got what I wanted. I have been to probably 100 chipotles and I was really happy with this. Usually employees get pissed and will skimp you on portions but they did a great job and Im super grateful.