Chipotle Mexican Grill

I used to love Chipotle, But lately? It’s like every location went on a team-building retreat and forgot to come back. I went to two Chipotles in one day (don’t judge me), and both ran out of steak and grilled veggies. They made me wait 10 minutes just to tell me it’d be another 20 minutes while half the staff were just casually vibing behind the counter. Is there even a manager left, or are the bowls just running themselves now? When the steak finally arrived, I thought things were turning around... until I took a bite of corn so cold it could’ve starred in Frozen 3. My teeth are still recovering. It honestly breaks my heart. I used to be a loyal fan. But between the chaos, the cold corn, and the vanishing steak… I think it’s time we break up, Chipotle. It’s not me. it’s definitely you!

Franchise owner needs to visit. Tables are consistently dirty, found a food label in our food, and the employees do not care. There’s trash on the counter near the drinks, and I didn’t see any effort to wipe food off the tables. If this is what is happening in the dining room, what’s happening behind the scenes? And no, it’s not understaffed. There are 6 people behind the counter and it is not that busy.

I can’t recall one single good experience at this location. Employees seem to think it’s funny and laugh with eachother when your order is wrong or not ready when you get there. The entire staff is consistently unprofessional, the whole location is as dirty as can be, online orders are never ready regardless of how long you give them and 98% of the time the order is wrong or they ran out of something and decide not to communicate that with you. Nobody is ever held accountable noticing this happens every single time. As good as Chipotles food COULD be, it doesn’t matter if these issues persist (which they do). It’s simply not worth spending money at this location whatsoever.

Extremely disappointed. I never went to the Branford location before and the one time I did, they got the order completely wrong. It wasn’t even busy in there either. I was going to try the new “protein” option, and instead got the completely wrong order. To whoever’s order i got, prayers to you cause it was just steak, white rice, sour cream and lettuce LOL. Either eay, never going back cause it seems like they don't pay any attention

Filthy store ran by clueless and rude toddlers. Food is old and crusty and they look at you like you’re the problem when you ask to have fresh food that isn’t from the bottom of the pan that’s been sitting for hours lol. Store is dirty and the tables look like they haven’t been wiped down ever. Enjoy