Chipotle Mexican Grill

My family and I ordered from the Canoga Park Chipotle using the online build-your-own meal for 4–6 people, and it was a great experience overall. We went with the chicken, and it was fresh, well seasoned, and really tasty. The portions were generous, though I do wish it came with a few more tortillas to match all the fillings. Ordering online was easy, and as a nice bonus, signing up for their rewards program got us free chips and guacamole, which was a win for the whole family. Solid food, smooth pickup, and good value for a group meal. We would order again.

We just had an incredibly terrible experience trying to complete what should have been a simple order. I ordered for pickup through the Postmates app. When my partner arrived to pick up the food (with my name and order number), the woman there insisted that she needed to see a screenshot with a map of where the food was going. My partner tried to explain that she is NOT an Uber Eats driver but a customer, but the woman insisted nonetheless. No such map existed in the app on my phone for that order. I shared the confirmation screenshot that said, "order complete," and the order number, but she still wouldn't release the food. I had to call the restaurant and try to explain the situation to her myself, but she still insisted. Finally, she went and asked the manager, came back, and rudely sai

I visited the Chipotle on Topanga Canyon in Canoga Park and had a very unpleasant experience. The cashier, whose name is Maritza, was extremely rude and arrogant toward me. She raised her voice and treated me in a very disrespectful manner. Customer service should be respectful and professional, and unfortunately that was not the case during my visit. Because of this experience, I would not recommend returning to this location.

I have to say I was very disappointed with the service I received 11/1/2025. I went in for two tacos. I asked the gentlemen for chicken for one of the tacos and he puts not a full scoop nor half a scoop but only 6 pieces of chicken. Then I kindly ask if I can have a little more chicken and only puts ONE more piece. Then I kindly ask I can pay for extra chicken and he only adds ONE MORE PIECE OF CHICKEN, was this a joke I couldn’t believe it. Then the manager continues with my order I ask for barbacoa for the second taco and then she gives me the last pieces in the container which had nothing. Then I ask her if I can just get chicken and then adds more chicken to my other tacos and leaves the second taco with 2 pieces of barbacoa. I pay and hope maybe she added more. I go sit down and notic

The employees here make sure to let you know they don’t want to be there and they don’t want you to be there. They are rude and make it seem like you are a bother. The steak was under cooked. The food was cold. They kept saying they were out of everything (corn tortillas, salsa, guacamole). I’ll be surprised if this Chipotle stays open much longer.