Chipotle Mexican Grill

I have given them more than enough chances and can no longer! Last week They forgot the protein and salad dressing for my order. (This is like the fourth time they have forgotten my salad dressing.) After a call to notify them of the what are missing items, they offered to come back the next day and get another salad for "free". It's never free if someone has to spend time and resources to come back and "fix" someone falling short on their job. Needless to say, the free replacement was missing my protein as well. Each Receipt had a survey on it and I filled them both out but don't think it even matters. Something was "more seasoned" than normal in both of my bowls last week as well. The only thing that seems consistent with them is a lettdown.

There was a string of hair in my food. I was just about to put a spoon full of food in my mouth, but my enter self told me to look at the spoon first. There was a string of black hair mixed in my food. I pulled the hair out of the food to make sure I wasn’t seeing things, but “Nope” it was a piece of hair. I’m pretty sure I have already consumed other hairs that were mixed up in my food. This is gross! 🤢 I’am so turned off that I will not be back! For now on I’ll be making a chicken bowl at home. Plus the food was very salty. I tried to eat through the salty taste, but I can’t look past hair.

We just had a terrible experience at This Chipotle which is normally a good franchise that has reasonable prices and great food options. This facility can do a better job with its cleanliness and be more customer friendly but overall they have consistently adhered to the standards Chipotle has made their reputation on. Our problem is that my wife who has been coming to this store since it opened years ago had a huge bone in her chicken dish. She bit down on it and it caused her molar to Crack. Her $12 dish caused her to have $3600 of dental work!!!

Normally we have a good experience here but just not feel good with my safety tho. Also they charged my credit card 5 freaking times! The workers there don’t understand what we’re saying or saying. They just speak nonsense my kids had to help me translate what they were saying sadly. The food was good but not the experience.

I ordered guacamole in my bowl they charged me extra for that and they didn't even put it I ordered online check my food when I get home I'm an hour away I won't order online again and to you who read the comments I don't recommend it