Chipotle Mexican Grill

What is wrong with the workers? As a teenager, this worker had friends over the restaurant, which made everyone in the line rush for no reason. This specific worker (the one with friends) was so impatient that he was literally demanding people to get out of the way. Like I don’t get why this restaurant hired these kind of people, and this has happened so many times, making people feel very uncomfortable in the restaurant. Also, the workers are very bias towards teenagers, not giving enough portions of food to them. And why are the workers trying to hang out with their friends when THEY are WORKING??

Dear Chipotle Customer Relations, I am writing to file a very serious complaint regarding the unacceptable and unprofessional behavior of the store manager at your Closter, NJ branch on October 8, around 6:30 PM. I was dining in the restaurant with my two young children (ages 7 and 2). While eating, I placed a separate online order for chips and guacamole because my son wanted more, and I could not leave the table unattended. A few minutes later, I went to the front to check on the order. The manager told me that online orders have to wait, even though there was no one else in line and three employees were available. I returned to my table but checked again shortly after, and the manager said the order was still not ready. I politely asked if one of them could simply hand me the guacamol

I used to love going here cause they had big portions. They literally make the smallest bowls imaginable now. I went tonight and I asked for more because the portion was ridiculously small she gave me a side smirk and added one single slice of steak to my bowl. Terrible attitude they act like it's coming out of their pockets. I think they just skimp so they don't have to cook more, incredibly lazy. If I could give negative stars I would.

I love Chipotle! The service here was solid, friendly staff and quick execution, which makes a big difference when you’re grabbing lunch on a tight schedule. I’ve experienced delays at other locations, but not at this one. I’ll definitely be back!

Seeing all the google reviews in the past, I was wondering what made this Chipotle location deserve a 2.9 on Google. However, after this promotion of “Back Home BOGO”, this Chipotle is not a Chipotle I would be proud of labelling as my “Home” Chipotle. This Chipotle apparently “shut down” in-person order the day this promo was going on, CONVENIENTLY denying everyone of the promotion, and only accepting online orders. From my memory, this Chipotle has done this MULTIPLE times for past promotions. The management here have a lack of respect for their customers, only working to their OWN convenience, making me ashamed of calling this Chipotle my “Back Home” Chipotle. Most of the workers are great, but the management NEEDS change.