Chipotle Mexican Grill

Update: I went back and the server explained my order and the receipt to me. I didn’t fully understand it at first, but it turns out I was not charged for sour cream, as I had originally thought. I had misunderstood what the “sides” listed on the receipt were for. She explained that the sides were actually for the tortillas. I was given the one tortilla that was missing, and then I left. Apparently, I had been charged for two tortillas, and the “sides” were used to charge for the additional ones. At the time of ordering, the server had mentioned that since I already had sour cream on the bowl, I would be charged extra for more, so when I later saw “tortillas” and “sides” on the receipt, I assumed the extra charge was for sour cream. 07/18/2025 I came to prepare the rest of the Chipotle

I spent 90 dollars for a meal without drinks to come home to this. I had a take out order for 7 people. Extremely small portions, burritos filled most completely with rice, and some hair in the guacamole to spice it up a bit. The entire meal was cold. I’ve heard recently that chipotle take out is going down hill with service and serving sizes. This proves it. Do not order here if you can help it. Zero effort from these employees but they are more than happy to have a tip jar waiting for you. Absolute trash. Do not recommend.

Ordered delivery for a bowl with double steak, extra white rice, cheese, salsa, fajita, and queso, and I got steak cheese and rice. Can’t even call the store to speak to someone, so now i’m out $30 for the fees and tip. How do you not add half the ingredients?

I stopped going to Chipotle after having a bad experience a year ago in a location in another city. This past week I decided to give it a try again and decided to try the Cottage Grove location a chance to earn back my business. I showed up a little after 9:00 p.m. and the sign light was off. I thought maybe they closed at 9:00p.m. I looked on google and it showed they were still open. Sure enough, I went and tried the door and it was open. I went inside and immediately was taken back by how dirty the store was. This was the same experience I had a year ago at another location. The worker seemed put out to be helping me. I was debating on walking out because the food looked like it had been sitting there for a long time. I ended up getting a burrito and chose the chicken because it

Was ordering my usual bowl, been here a hundred times and always get the same exact thing. But not today, when I asked for my usual "extra cheese" the kid on the line said "No, my manager is watching" , put the lid on the bowl and walked away. Rudest thing I've ever seen. Not to mention there is no corporate rule that you cant ask for extra cheese and never been declined before. I hope this isn't the start of a new trend, if so I will stop going.