Chipotle Mexican Grill

We have had success in getting our desired food on 3/4 visits to this new restaurant in Cumberland. The wait for food was long... at least 20 minutes before I became the front of the line and place my order. On the one unsuccessful visit, we had waited 20 minutes and had moved only a few feet ahead. We gave up as there were still 15 people ahead of us. On this occasion, the garbage can in the dining area was overflowing, with garbage piling up on one of the high chairs. There was food bits on the floor, tables in the dining areas, as well as the food prep area. I took photos, but didn't want to post to FB as this wasn't the case every time. The food was always perfectly prepared to our specifications and tasty. The staff has always been very polite and professional but seemed to be overw

This by far is the worse Chipotle that I’ve ever been to. They have been open for a few months and I keep going back hoping the service gets better. I’ve been at least 8 times and tonight was the worse. I stayed in line for over 30 minutes only for most of the food to be out at 7:00 pm. No where near closing time. No white rice, no steak, and not much of anything else. The whole time I was there the only thing that was refilled was the fajita onions and peppers and chicken was put on the grill. They had one young lady working the front counter fixing the food and running the register. She was trying her hardest but clearly frustrated, but management should be ashamed and of themselves. The service is only good if you go early before 2:00 pm. There was a long line of people in line

Don’t waste your time…. The store is short staffed so they are only accepting mobile orders. Order was placed at 11:16 was given an estimated time of 12:00. Order was not ready until 1:45. After receiving order, there were barely any ingredients, there is maybe a half a serving of rice. Food was also cold. I know it is a new establishment, but that is unacceptable. Don’t open if you are not prepared. We could have driven to the Somerset, PA or Morgantown, WV stores and back faster than it took this restaurant to prepare our order. We will not be back to this location. Waste of time and money!

With six people in front of me, it took almost 23 minutes to get to the register. With two people in front of me, they decided to shut down the line for over 5 minutes because they were out of chicken. No attempt to serve anyone wanting anything other than chicken. Just no service. At checkout I ordered chips. They had no chips, but didn't know that and rang me up. The cashier had no idea how to refund the chips. He asked the manager, who essentially just shrugged. So he spent the next 5 minutes struggling how to figure out how to do a refund. Food's good, but it's no worth this hassle. Unless the place is absolutely empty, I probably won't go back.

I love Chipotle, but the Cumberland location has been very disappointing since it opened. I’ve given it multiple chances, both ordering in-store and doing pickup, and the experience is consistently the same. The bowls are barely filled and the portions feel very skimpy compared to other Chipotle locations, even though you’re still paying full price. It’s frustrating to pay for a bowl and receive something that looks half full. I really hope this location improves because I genuinely enjoy Chipotle, but right now the portion sizes and long wait times make it hard to justify coming back.