Chipotle Mexican Grill

This used to be one of my favorite restaurants, but the quality and cleanliness have gone downhill dramatically. During my recent visit, I saw employees handling food right after touching their hair and clothes, which were visibly dirty. The food prep area—including the tortilla warmer and the rocks used for cleaning—looked neglected and unsanitary. It’s very concerning that management is allowing hygiene standards to slip this much. Proper training and cleanliness should be a priority in any food establishment. Unfortunately, after eating there, and other cities like Del Mar, I ended up getting diarrhea. I truly hope they address these issues soon, because this place used to be excellent.

Requested my tacos to be placed on a bowl due to needing a sturdier container while traveling, which is a common request. The server audibly complained that it’s harder to put tacos on the bowl, then proceeded to skimp out on all of my fillings. The attitude I was given would have been fine if I had just gotten close to enough of the food I’d paid for.

It’s Chipotle, no frills, consistent, easy and relatively healthy fast food. I make a habit of ordering ahead a couple times a month through their app and picking it up in the drive thru lane 10-15 min later. Never had any issues.

I’m a regular Chipotle customer and this location opened recently. Very convenient as I work close by. Over the last weeks this place is going downhill.. never have all the food in stock, only spoons no forks, no napkins, etc. Today I wanted a bowl to go.. no white rice, no veggies, no tomatoes, no cheese.. None of the lemonades available.. come on! And then the mere is not one table available that’s clean.. all dirty :/ Don’t like to write these kind of reviews but you are going to lose customers doing business like that. As mentioned above this is a regular occurrence over the last weeks :(

i have a severe gluten allergy (celiac disease) and i have been to other chipotles so i know they are good with making stuff safe, but this chipotle went above and beyond! one of the employees spent about 5 minutes wiping down the ENTIRE station and replacing the spoons along with gloves. the employees couldn't be nicer and the food was superb. 10/10!!