Chipotle Mexican Grill

We came here tonight for dinner and there was only one crew member for preparing the food and cashing people out. There were a at least 4 other employees in the store that could have had been assisting that lone employee. This wasn't that big of a deal to us because it was a short line. But the thing that made us walk out was that the employee went from cashing out the first person in line to preparing the food of the person in front of us, without switching her gloves. Handing change to that person to immediately preparing the food.

I have had a few questionable experiences here with the food and pickup lane, but I have given them 2nd and 3rd chances...no more! Today I ordered a chicken bowl for pickup at 12:50. I arrive at the pickup lane exactly at 12:50, one car in front of me. We both sat there for 10 minutes before the window was even opened! I called the store to make sure someone was attending the window as there were now 3 cars behind me and was told "we are waiting on chicken". Why? I ordered my food 30 minutes before my pickup time. Once the customer in front of me is taken care of, I pull up and am asked my name and the young man disappears. I sit there for another 7 minutes before I get my order!!! I've now spent more than half of my break waiting for the order I placed ahead of time so I could enjoy my fo

I don’t make these usually, had to this time. Great service, shout out the woman with the dyed hair. Best portion sizing of any Chipotle I’ve been to(Rice and beans cost like nothing right?) Every where else they give nothing tho.

Some of the food that I had ordered was not in my bag, no one told me when I had picked it up. When I had asked for a refund I was told I had to go back in the app to do so. Unfortunately they did not give money back just a free item. (To summarize they will not give you your food, not tell you about it, and not give you your money back) p.s. the worker was lovely, crazy business model to have!

Ordered a veggie bowl with sofritas- after adding guac, queso, and the bag of chips I like to eat a bowl with it was almost $20 which would be fine if I was able to eat it but there was a piece of steak in it, so the picture shows what I was unable to eat. I have been a vegetarian for over two decades so this completely ruined the meal for me. My go to order isn’t even a bowl, it’s a quesadilla which this location refuses to do unless it’s a pickup or DoorDash order because “the quesadilla maker is a part of that line, not the in restaurant line”. Ridiculous and disappointing.