Chipotle Mexican Grill

No reason why my food is cold. They’re always forgetting something from my order. Put way too much sour cream in my bowl. Food isn’t edible. Smh Hardly any protein in my meal. I was this location was more consistent is getting it right

I seem to always have a bad experience here. Today I just walked out. I order the exact same thing everytime I go. Depending on who it is determines the quality of service /amount of food. The lady eyeballed my protein which was not sufficient. I asked could she add more. Her co worker said that she gave exactly 4 oz. Which is what it comes with. I almost made them go weigh it but left instead. No value to me as a loyal customer and a just don't give a darn attitude. I'm never returning.

So I completely understand why this location constantly has terrible reviews. I order takeout. a bowl with chicken,rice, guac and additions. Get to the register to pay and show them my email that I get a free soda. Puts my food in the bag and a cup- you go to the drink dispenser and fill your own. I pull out my card to pay. Chipotle is expensive but not the $16 I just spent. I walk away and put my bag of food on a dining table. Reviewing my receipt The girl charges me for a drink. It doesn't come off as free. I asked her why was I charged and showed her the email. She said there should be a qr code. I don't see one. She looks and she doesn't either. She tells me I need to get it from the app. So I step back aside, then go towards the girl who originally took my order and began to ring me

I've observed that Chipotle locations in this region have lower-than-average star ratings, and I'm investigating the potential causes. My recent visit to this particular store was positive, mirroring my experiences at other upstate New York locations. The staff were friendly, and the service was excellent. The food taste fresh only thing I could say the dinning area needs a little tlc, especially after multiple people sit in to dine. Overall 5 🌟.

Poor young man was struggling to keep up with the amount of customers and not one of the other employees came to help just walked right pass him with a line full of customers. I commend the young man for doing his absolute best despite not having any help. The company definitely need to put more line workers in place on busy days like Friday Saturday and Sunday