Chipotle Mexican Grill

Normally I love Chipotle food but I visited this Chipotle in Freehold NJ on 28 Feb 2026 and found it to be very nasty. And I've visited a lot of chipotle restaurants. At this location, there was trash overflowing as you walk in the door. Also, as they served the food to each customer, you could see how dirty the food line area was. There was dried up food like it had been there for a while because they are not wiping up as they make messes. Dried up meat and beans and spilled lettuce and cheese all over. It's okay to make a mess but clean up as you're serving the food. It gives us a bad impression like this is a dirty restaurant. The food was okay, although the guacamole was on the last spoonful, and I had to ask the young lady to bring out a fresh batch. Also, an older man came up and as

Been coming here over 12 years. The food changed and got worse. The service is terrible. It is horribly managed (slow door dash pick ups, items missing, no forks when dining in, dirty tables, garbage stacked up) very disappointing how bad it got. The last time I went I saw a pallet in back that said keep refrigerated just sitting out and I highly doubt they were empty boxes stacked so perfectly.

They need to have someone designated to clean tables. Every time I enter the store at various days and times, I never see a clean table. Then the server behind the counter that makes the food should not be the person replenishing condiments as I had to wait for the server to get the stuff then fill up the bin. Expediency is a plus. This should be done by the kitchen staff after counter help notifies kitchen she needs whatever is needed. Parking lot is chaotic as it’s too limited for the amount of stores in the strip mall.

I don’t know if it’s the procedure, but this location is severely understaffed. It’s slow as it is to place orders here, so I place 3 mobile orders to pick up to accommodate time. The bags are kept in the back (I get it, theft). I shouldn’t have to stand there and wait 10 minutes to pick up an order I placed 40 minutes ago. Otherwise I would go through the slow line EDIT: Is this location rationing or something? There’s hardly any chicken for half of the food

I LOVE chipotle. This location was terrible. I usually don’t leave reviews- I try to give the benefit of the doubt that it was just one rough day, and maybe today was a rough day… but this was the worst experience I’ve ever had. All the employees were rude and acted like we were causing issues and inconveniencing them. They ran out of white rice- okay fine, I didn't mind waiting a few minutes for fresh rice. But then they didn’t have black beans or barbacoa. No offers to make more, no ‘it’ll be a few minutes’, just blank stares, exasperated tone of voice and a rude ‘you can have chicken’. Very disappointed another location is ruined by nasty employees.