Chipotle Mexican Grill

This chipotle is the worst one that exists. It should not be open if they’re out of chicken, fajitas, sour cream, lettuce, and serve hard rice. I’ve never had a worse experience at a Chipotle and the customer service wasn’t great either. The workers didn’t even care. I literally spent $11 on an empty bowl.

I have been going to this location for a long time. Never really had any issues until the last year or so. It seems there has been a change in management. The lady manager who always seems to be there now is rude to the staff, and they all seem scared of her. Tonight they were out of steak, fajita veggies, brown rice, and lettuce. When customers asked if they could wait for more to be made, the staff said they were done with those ingredients for the night. Keep in mind, this was 7pm on a Saturday. I pieced my bowl together with the ingredients that were left. The guy in front of me bought chips at the checkout line. I tried to order chips, and the cashier told me they "were not doing chips anymore tonight." I asked if they were out, and she said no, but the manager told her not to serve

The past three times I've been there, they're out of everything. Missing the sofritas, missing cheese, missing corn salsa, probably missing more things that I just don't get. Or I ask for chips which I can clearly see many behind the counter and I'm told they're being saved for online orders so I can't buy one. I love Chipotle but I will not be going back to this location.

I never leave negative reviews, but this is specifically to the manager or owner: put more staff in the schedule. You had 4 people on staff on a Saturday afternoon. FOUR. That is less than the bare minimum. They couldn't keep up with making enough food for the line. Half of the ingredients were empty. Every single surface was covered in food. Dirty pans were piled all over surfaces. The dining room was a mess because every single employee was trying to keep the LONG line of customers moving. I'm certain you already aren't paying these poor folks enough and then you leave them short staffed so they're doing likely double or more the work? Awful. You're lucky they didn't quit and walk out.

I don't think I've ever actually been this disrespected to my face with the portion size of the bowl I ordered in person. With rice, beans, and meat it didn't even reach the inside line of the bowl.