Chipotle Mexican Grill

Take a really good look at the photo attached below this is what you can expect when you order food from Chipotle on Chocolate Ave. in Hershey, Pa. Since I ordered this online, I can’t speak for the service or ambiance however anyone with one bad eye can see what they deliver. It was supposed to be a Sofritas bowl and this is literally how it looked when I took it out of the bag, I kid you not. Chipotle, shame on you for this one.

my bowl was half full when i recieved it the chips were stale and the queso was solid not the normal creamy texture followed by the guac being warm and brown

Been eating at chipotle for over 15 years. Never have I seen such a shabby and filthy chipotle in those 15 years. Don’t believe me? Take a look at the pictures. First, the food. It was six of us. Most of us got bowls. The brown rice was undercooked. The guacamole was literally pieces of unripe avocado in the bowl. When they were making our bowls, they were literally skimping on the ingredients. Trust the other reviewers. Who skimps out on lettuce?! We literally had only four pieces of lettuce in our bowls. Now onto the filth. Again, take a look at the pictures. The soda station had lids, napkins, a used bowl and other items strewn all over. And can you blame the customer? Take a look at the trash cans in the pictures. They were filled beyond capacity, things spilling out. The tables were

I was told to order online because their in person checkout was down. And I was fine with that, I ordered it online and when I got home and opened the bag I noticed that my one meal was completely wrong. It was missing my steak, beans, rice, veggies, and cheese. My lettuce was soggy and drowned in water so much so that my bowel was like a soup. And it was only 1/4 full!!! I waited patiently did not give anyone a hard time and I was served the completely wrong order and a gross one full of soggy lettuce water. I’ve had multiple problems with this chipotle in the past but to have the audacity to give someone this meal is pathetic!!!

We placed a mobile order well before closing time and when we arrived they had substituted EVERYTHING in our meals because they didn’t have food. For example, I ordered a rice bowl with steak and received a barbacoa bowl with just CHEESE. I did’t pay $17 for that. It seems they need to prepare better with staffing and food prep. We also weren’t the only party this happened to. What would happen if someone was allergic to an item they substituted without prior permission? Photos below of what we ordered VS what we received.