Chipotle Mexican Grill

I had a very disappointing experience at this Chipotle. I ordered only a Carne Asada Salad, but I was charged $28.51 — which included a Carne Asada Burrito and Chips that I never ordered. When I went back to fix it, the staff was rude and only refunded a Carnitas Burrito ($10.71) that wasn’t even on my receipt. I’ve decided not to continue with the refund — it’s not worth the stress. But please, if you visit this location, always check your receipt carefully before you leave.

This is the first time I've taken the time to write a bad review, but today my patience ran out. My husband went to buy a burrito for me since I wasn't feeling well enough to go myself. Today was one of those days when I was really looking forward to my husband coming home with dinner because I was starving, and it turns out that when we tried to eat my burrito and my son tried to eat his kids' meal, we realized it was impossible to eat because the white rice was undercooked. It's unacceptable that this happened. I feel very angry and disappointed with this location in Lilburn because I've had problems with their service before.

Absolutely disgusting. I just ordered a chicken burrito bowl, and the food is unbelievably salty—completely inedible. The chicken is drenched in salt. On a Thursday evening, there’s no way I’m sitting in traffic just to return bad food. What a waste. Terrible experience. I’ve heard people say Chipotle’s food quality has gone downhill, but I didn’t expect it to reach this new low. Do better.

I tried many chipotle many places but this one is best , clean ,great test and excellent service with smile

When ordering for pickup at the drive-thru, be sure to open and check your bag to confirm that everything you ordered is included. I ordered a bowl, a burrito, and two soda drinks. When I arrived at the window, the staff member quickly handed me the bag and shut the window. Since I ordered multiple items and the bag felt very light, I opened it and found only the bowl inside. I called her back to the window to ask for my burrito and drinks. She seemed unaware of the mix-up and then handed me the burrito and drinks, which were already made with my name on them but had not been added to my bag with the bowl. It felt like they were hoping I wouldn’t check the bag, which was taped, and just drive off. I’m sure this happens frequently with Uber Eats pickups because drivers typically don’t ope