Chipotle Mexican Grill

I went to the new Chipotle on opening day (Thursday), and honestly, it went really smoothly for how busy they were. There were about 15 people ahead of me, but the line moved fast. I’d say I made it to the front in about 20–25 min, which wasn’t bad at all for day one. The staff was friendly, patient, and professional, and you could tell they were doing their best to keep things running smoothly. My chicken bowl was overall really good, the area was clean, and it felt like a positive first day experience. I spent $12.00 on a chicken bowl with queso Then I went back three days later to try out their new drive thru mobile pickup lane for a chicken quesadilla. For now, quesadillas orders are mobile only. I placed my order at 12:15 PM for a 12:30 pickup, but the drive thru line was a nightmare

The food was good but the restaurant definitely needed some attention. I spoke with the manager on duty and addressed my concerns. He was very polite and apologetic. He said they were down 7 employees and were too busy to have someone wipe tables and change the trash. I understand that people waiting in line or in a drive-thru are priority but there should be clean tables available to eat your food from. Hopefully the shifts get fully staffed.

Good stuff man. No chipotle anywhere near here for miles - hard to complain. I haven’t had chipotle in over a year because there’s none nearby lol. This this was 10/10. Nice staff. Good quality food. Thank you guys. Also I recommend a full bowl and splitting it between 2 people with 2 bags of chips. End price is 16$ or so - easier to afford!

I’ve eaten here a few times since they’ve been open, and I have encountered a young man at the drive thru named Tyler twice. Both visits he provided truly great customer service & made me feel like I mattered as a customer. I’ve not met any of the other staff but if they’re anything like Tyler im sure they’re great too! I live in Dandridge right between this location and Sevierville & because of my great experiences here I will keep choosing this store. Food is fresh, hot & flavorful too! 5 stars all day! Give Tyler a raise!

Jaime, the manager on duty was super friendly and and accommodating. Erika and Haley were both great also. I got a brazened beef protein casaritto and it was the best made one I’ve ever had. Food and service were TOP NOTCH. My only complaint is the tables were dirty and trash full. However, I don’t think things like that are what should matter more than the quality of food and customer service one receives. My best experience at a Chipotle EVER, and I’ve had ALOT. Thank you Chipotle Morristown (evening shift) for making me and my friends outing (her first time at a chipotle) such an amazing experience.