Chipotle Mexican Grill

Morristown, TN · Mexican restaurant

Rating
2.9/5
★★★☆☆ 2.9
Reviews
20
Rank in Morristown
#62
of 155 restaurants
City Percentile
19%
rating percentile
Address
Chipotle Mexican Grill, 4130 Roberts Ln, Morristown, TN 37814
Phone
(423) 492-4838
Website
locations.chipotle.com/tn/morristown/4130-roberts-lane?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=5639
Status
Closed · Opens 10:45 AM

Chipotle Mexican Grill is a restaurant located in Morristown, TN. It is one of 155 restaurants listed in Morristown. Its 2.9-star rating is slightly below the Morristown city average of 4.1 stars. There are 10 photos associated with this location.

About Chipotle Mexican Grill

Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with... More

Hours

Saturday10 AM–10 PM
Sunday10 AM–10 PM
Monday10 AM–10 PM
Tuesday10 AM–10 PM
Wednesday10 AM–10 PM
Thursday10 AM–10 PM
Friday10 AM–10 PM

Customer Reviews

★★★☆☆ 3.0 Monica · Oct 2025

I went to the new Chipotle on opening day (Thursday), and honestly, it went really smoothly for how busy they were. There were about 15 people ahead of me, but the line moved fast. I’d say I made it to the front in about 20–25 min, which wasn’t bad at all for day one. The staff was friendly, patient, and professional, and you could tell they were doing their best to keep things running smoothly. My chicken bowl was overall really good, the area was clean, and it felt like a positive first day experience. I spent $12.00 on a chicken bowl with queso Then I went back three days later to try out their new drive thru mobile pickup lane for a chicken quesadilla. For now, quesadillas orders are mobile only. I placed my order at 12:15 PM for a 12:30 pickup, but the drive thru line was a nightmare

★★★☆☆ 3.0 Lacey Hall · Nov 2025

The food was good but the restaurant definitely needed some attention. I spoke with the manager on duty and addressed my concerns. He was very polite and apologetic. He said they were down 7 employees and were too busy to have someone wipe tables and change the trash. I understand that people waiting in line or in a drive-thru are priority but there should be clean tables available to eat your food from. Hopefully the shifts get fully staffed.

★★★★★ 5.0 Orana · Dec 2025

Good stuff man. No chipotle anywhere near here for miles - hard to complain. I haven’t had chipotle in over a year because there’s none nearby lol. This this was 10/10. Nice staff. Good quality food. Thank you guys. Also I recommend a full bowl and splitting it between 2 people with 2 bags of chips. End price is 16$ or so - easier to afford!

★★★★★ 5.0 Katelyn Franklin · Jan 2026

I’ve eaten here a few times since they’ve been open, and I have encountered a young man at the drive thru named Tyler twice. Both visits he provided truly great customer service & made me feel like I mattered as a customer. I’ve not met any of the other staff but if they’re anything like Tyler im sure they’re great too! I live in Dandridge right between this location and Sevierville & because of my great experiences here I will keep choosing this store. Food is fresh, hot & flavorful too! 5 stars all day! Give Tyler a raise!

★★★★★ 5.0 Justin Nelson · Dec 2025

Jaime, the manager on duty was super friendly and and accommodating. Erika and Haley were both great also. I got a brazened beef protein casaritto and it was the best made one I’ve ever had. Food and service were TOP NOTCH. My only complaint is the tables were dirty and trash full. However, I don’t think things like that are what should matter more than the quality of food and customer service one receives. My best experience at a Chipotle EVER, and I’ve had ALOT. Thank you Chipotle Morristown (evening shift) for making me and my friends outing (her first time at a chipotle) such an amazing experience.

Accessibility & Amenities

✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Comfort Food ✓ Healthy Options ✓ Quick Bite

Services

Mexican restaurantCatererFast food restaurant

Top Restaurants in Morristown

NameRatingReviews
Jalsa Indian kitchen by K Charcoal★★★★★ 4.820 reviews
Central Market Breakfast Bakery★★★★★ 4.820 reviews
1907 Brewing Company★★★★★ 4.820 reviews
Crumbl★★★★★ 4.720 reviews
Snowbird Mountain Coffee Co★★★★★ 4.720 reviews
Cruze Farm Ice Cream - Morristown★★★★★ 4.720 reviews
Chick-fil-A★★★★★ 4.620 reviews
TCBY★★★★★ 4.620 reviews
60 Beans Coffee★★★★★ 4.620 reviews
Señor Jalapeño Mexican Restaurant★★★★★ 4.520 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.