Chipotle Mexican Grill

New Hartford, NY · Mexican restaurant

Rating
3.9/5
★★★★☆ 3.9
Reviews
20
Rank in New Hartford
#63
of 88 restaurants
City Percentile
22%
rating percentile
Address
Chipotle Mexican Grill, 4815 Commercial Dr Suite 200, New Hartford, NY 13413
Phone
(315) 736-2467
Website
locations.chipotle.com/ny/new-hartford/4815-commercial-dr?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=2182
Status
Closes soon · 11 PM · Opens 10:45 AM Sat

Chipotle Mexican Grill is a restaurant located in New Hartford, NY. It is one of 88 restaurants listed in New Hartford. Its 3.9-star rating is slightly below the New Hartford city average of 4.3 stars. There are 10 photos associated with this location.

About Chipotle Mexican Grill

Chipotle New Hartford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food... More

Hours

Friday10 AM–11 PM

Customer Reviews

★☆☆☆☆ 1.0 Jhor M · Nov 2025

Not sure who the ownership is here but probably not a good thing when people walk in over an hour before closing and the staff has a nasty attitude and complaining that they do not want to be at work. Almost every single thing looked unsanitary and gross. The staff are unpleasant (that’s the kindest way to put it). They clearly do not want to work either at the establishment or the company as a whole and that….should be a red flag all around. Corporate - this location should be addressed and most likely retrained. Franchisee - you have a problem on your hands. Please see pictures attached.

★☆☆☆☆ 1.0 Melissa H · Mar 2026

All tables were dirty. Staff unfriendly. When I asked for Queso on the burrito we only received maybe a teaspoon full. For the extra cost it should have been more. The burrito was very small and messy. Not placed together very well. The chicken bowl was ok. The top was placed on sloppy and the toppings were squished into the lid. Bathroom was disgusting. Smelled terrible. Opened the door and immediately turned around. Overall not a very good experience.

★☆☆☆☆ 1.0 Al · Feb 2026

There is nothing I enjoy more than working a 13 hour shift only to come here at 8pm and see “online orders only due to short staffing,” meanwhile I can see at least 6 workers. This place is invariably understaffed and unreliable. How can this be acceptable service? Nobody has time to wait in the parking lot while you tip toe through a clunky app in hopes that your order is filled within the hour, especially when you have to be at work in less than 9 hours.

★☆☆☆☆ 1.0 Carving Cars · May 2025

If you are planning on ordering online please don’t! Got my online order and there’s literally less than half a bowl of food. There’s 6 pieces of chicken a few pieces of lettuce and half a spoon of rice. Almost feels like they are trying to pull a joke on someone. Chipotle please review the cameras and fire this employee, ordered placed on May 9 2025 around 3pm. Thank you

★★★☆☆ 3.0 Stephen Goodchild · Feb 2026

The food is great!… Preorder line is longer than the order line and both out the door every night. Been in line for over 30 minutes and still haven’t ordered…. If you don’t have anything to do with your life, and you’re looking for a way to kill about 45 to 50 minutes! This is your place!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Mexican restaurantCatererFast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.