Chipotle Mexican Grill

I placed a pick up order for a steak/barbacoa quesadilla and I was 15-20 minutes away from the restaurant when I ordered so the order was going to be ready by 730. I walked in at 7:27 just to check and see if it was made early. (I’ve had a history of not being notified my order is ready and it sits there) So I walk up and the manager is working the carry out line and asks what the name was. So I gave it to him and he hands me a bag so I read it and I’m like “this is not my order” and he asked what I had. I told him a meat quesadilla. He then looks at the bag and says “yeah this is a kids quesadilla, a bowl and a sofritas burrito.” I again said that’s not my order, and not how I spell my name. He goes “well it can’t be for Bri H because the order isn’t due for another 2 minutes, so we

No idea what’s happening to this place but the quality is trash these days. Went in person last month and waited 45 minutes in store, even though there were less than 6 people in line due to training or incompetence. Literally watched the line girl say “I give up” and walk away from the line and never came back. Tonight, we placed an online pick up order hoping it’d be better but were missing several (paid) items, and the bowl modifications (light, extra, etc) were totally ignored on one of the bowls. Super frustrating. Used to be delicious, now it’s just not worth the hassle.

If you have read any of my reviews, you'll know that I am easy to please. Just be kind and helpful then I will write a good review 😊. My interaction was easy, all I asked for was a small guacamole and chips as I was with 2 friends eating lunch but I wasn't very hungry. My request was ment with a barely audible "small or large " and I replied small. After checking out my friends, without changing gloves, she grabbed a small plastic container and scooped a huge amount of guacamole that could have filled it 10x and plopped it into the container. Then she, with her dirty gloves, proceeded to wipe the excess 90% back into the guacamole container. Any appetite I had was gone but I paid and said nothing. I sat with my friends and nibbled a few bites but there was corn, red onion and other items i

The food is alright, food is cold sometimes. The service is decent but could be better. The line while they’re making orders will just take their time and have the line wrapping around the dining room. The atmosphere is disgusting. Working with walk right past spills on the floors in the dining room, trash everywhere left behind and the trash cans are over flowing. Definitely wouldn’t recommend dining in. I always end up getting my order to go because of that.

If I was the owner of this place I'd be mortified. This place is consistently the dirtiest restaurant in town. And I mean health-hazard filthy. Every once in a while the food is uncharacteristicly good so thats the only reason i keep going back. Its about the only form of gambling i can afford!😃