Chipotle Mexican Grill

Let me just start with I absolutely love Chipotle and have eaten it at countless locations. Unfortunately, this is the one that is local. While the employees are nice, the past 3 times, I've asked for Barbacoa and gotten a literal slab of fat all combined into one. This time, the lady literally picked up a slab of fatty meat in one grab and that was it...not edible. All 3 times, I came home and threw the meat in the trash...even my kids wouldn't eat it. Sad, especially considering the price. They got chicken and steak and it was edible but only according to a child. The rest of the ingredients are great, but this Chipotle needs to give some honest thought into their meat. I've ordered lots from other locations and on the road and the barbacoa is great! Sad I wasted my money on meat that is

Chipotle is my craving food; it’s not fine dining- I know what I’m getting when I order it and it’s nothing fancy. I especially don’t have high expectations when I order delivery. Having your burrito made in front of you kind of deters staff from doing a shitty job (mostly), so when no one’s looking over your shoulder, I figure I’ll get subpar burritos- I know that going in and figure it’s the cost of delivery convenience. What I don’t consider reasonable is missing items and a complete lack of any care or attention to the preparation of my food. I’ve ordered delivery from this location several times and every time I order chips and salsa, and every time I do not receive my chips. My fault, I guess, for thinking: SURELY this time they’ll remember my whole order. I am always wrong, and

I usually give in to my Chipotle cravings and walk away satisfied every time, but this visit was genuinely disappointing. I can’t overlook the poor service, even if the food is usually good. I arrived right at opening and noticed several staff members still sitting at the tables. When I approached the service line, I stood for a couple of minutes before anyone acknowledged me—and then had to wait even longer because the serving spoons weren’t ready. I don’t mind waiting; that part isn’t the issue. What bothered me was the dismissive, unwelcoming attitude from the employees, from the woman who made my burrito bowl to the cashier. It created an uncomfortable and negative atmosphere. I truly hope management addresses this, because customer service should never feel this way.

This chipotle routinely gets orders wrong whenever you order online or on DoorDash and is unreachable via phone. Last time they smothered my order in queso (which I did not want) and forgot beans and double chicken. The time before, they forgot to add meat entirely. My own fault for trying them more than once. Go to any other Chipotle.

Arrived just after 12pm for lunch on 11-13-25. The employees were completely rude and rushed everything. After taking a few bites from the bowl I ordered, the rice was crunchy. We immediately told the employees working in the front and their response was "It was fine when I tried it this morning" then they proceeded to serve the same rice to the customers in line. We were able to recieve a refund for the meals which was nice. It's just mind boggling how the base of any meal (rice) at Chipotle can be that bad and be acceptable by the employees. Very disappointing.