Chipotle Mexican Grill

15/10 Food is great. Line crew was patient and attentive to every customer I saw. Substitutions were politely accepted. Rice, guacamole, and veggies were full and fresh even at 7:30pm on a Friday. Cashier was polite and efficient. Floors and tables were clean. Actively cleaned in between waves of customers. It’s hard to fault the staff for other people being messy and disgusting. Especially when they’re busy at their stations. Not the fastest food. Sometimes orders aren’t perfect every time. It seemed like every attempt was made to work together and make good food.

The place was so disgusting that after waiting in line I decided not to order. The sofritas were so dry and old, looks like they’d been sitting all day. The kids working were definitely working hard, but it was a mess and seemed unsanitary.

We ordered Chipotle to go and when we got home (after driving about 15 minutes each way), we realized the entire order in the bag with our name on it was completely wrong. The food we received looked fine quality-wise, but it wasn’t what we ordered at all, which made the trip pretty frustrating. Unfortunately, I couldn’t even eat the burrito bowl because of the ingredients that were in it, so it ended up going to waste. The only thing I was able to have from the order was the queso and chips. What made it worse is that there’s really no way to resolve it with the actual restaurant. Calling the location just routes you through a generic corporate phone system that doesn’t allow you to speak with anyone at that specific store. When an order is wrong, it would really help to be able to talk

I'm confused by all the negative posts here (maybe I was lucky), more so concerned about reviews about people's $23-25 bowls - what in the world are you ordering? I ordered at noon on the app, picked up via Chipotlane @ 12:20 as expected. Food was great, normal portion compared to every other Chipotle I've ever been to. My brief interaction with staff was pleasant and courteous. Glad to have a new location so close to home - will be back.

Ordered online a burrito bowl with carnitas and a extra order of carne asada and all I get was 2 small peices of steak and half a scoop of pork! Paid $23 for a small bowl of rice!!! Absolutely ridiculous. Will not ever go to Chipotle ever again and dont suggest anyone else do either. Go to Moe's for qudoba!!