Chipotle Mexican Grill

In most cases, I don’t post bad reviews or experiences because there is enough of that online. Posting this in order to spare others the experience and cost of this product. Completely inadequate quality and quality of food. I’m shocked this product left the store. Please reconsider your options if you are thinking of choosing this location. It is disheartening, as we used to order here frequently and give this location our business. Chipotle’s corporate website says, “Steve Ells, Founder, Chairman and CEO, started Chipotle with the idea that food served fast did not have to be a typical fast food experience.” Looks like the company needs to return to its original goals.

Never in my life have I recieved food of this quality!!! I almost feel attacked! We ordered food for the family coming to 42$, both bowls were 1/4 full and the bag of chips were crushed into 1/4" size! If chipolte continues to operate this way- I wont ever spend a dime here again!!!!

I’m a regular Chipotle customer and typically choose this location because it’s convenient and I expect consistency. Today was anything but. During peak hours, the store was completely out of white rice and had no grilled chicken available, two of the most basic and highest volume items on the menu. The quoted wait time was 20+ minutes just to restock core ingredients. Running out of specialty items is understandable. Running out of foundational proteins and rice during a rush reflects poor prep forecasting and inventory management. This isn’t about inconvenience, it’s about operational execution. When customers walk in and can’t order standard menu items, that’s a systems issue, not a supply chain surprise. I hope leadership reviews prep timing, demand forecasting, and line readiness to

I ordered my food at 6:30 for 7:00 pickup, it is so cold I’m guessing it sat there for a half an hour. Also they didn’t put queso on my bowl. $10 for a cold bowl with wrong ingredients, wth? And, I ordered free queso for my reward s and didn’t get it. I’m so happy I tipped the crew who also didn’t acknowledge me, no more, done with chipotle, can get way better Mexican other places

Have to be honest, the worst Chipotle I have ever gone to. For the last three weeks every online order they have forgotten something. Today was the 3rd time. I didn't even go back this time, I am so over that place. Should I have checked my orders? Sure, but I assumed they did their job.