Chipotle Mexican Grill

Ordered online for high protein chicken burrito bowl got home opened my bowl and their was not a single piece of chicken in my bowl. Came back to the store just for them to tell me I'll give you two servings of chicken just to get a little container of chicken. What you order online you wont receive unless your physically standing in front of them watching them do it. Yall need to do better with your online orders and stop half assing them.

Chipotle is expensive as is. Purely for convenience. Ordered it 15 mins ahead, first in line, waited in the chipotle lane (BY THE WINDOW) for OVER TWENTY MINUTES. ONLY TO COME INSIDE because the person saw us and NEVER said anything or even gestured. Just for the food to be cold and having been sitting the whole time. If I could give 0/5 for service I would. Was a line of cars behind us too. Literally never coming back to this chipotle. Absolutely ridiculous when half of them aren’t doing anything and there are 10 of them in there. Even tipped for drive through smh. + no napkins + no normal salsa? Was very oily in both even though ONE was supposed to be a Chimichurri sauce. Idk Oh and half empty little queso cup. +random stale chips +cold food Waste of time AND money

I understand that Chipotle isn't a 4 or 5 star michilan rated restaurant, with that being said..... You come to expect a level of customer service at most Chipotles that is the equivalent to chick fil a of burritos, this location ain't it. There was ONE table that was clean, the trash location where you put your trays WAS FULL. I could see the sani bucket next to the register was dirty and was past due for a change... The young lady that came to the counter to take our order was smacking on her gum like it was her dinner and she looked more annoyed than anything, or that we interrupted her conversation, which we apparently did. Even the guy on the grill was like "you ain't gonna help them??" There was one young lady on her cell phone, as from someone who worked in the service industry the

This Chipotle location is significantly filthy compared to other Chipotle restaurants I've been in. The one in Oakleaf is second to this one in Orange Park (Blanding). I requested a vinaigrette and the employee said they were out but when I suggested if he checked the drive through area, turns out they still have more there. No one is taking initiative to clean the are order area as well as the floors. Doors and tables are full or hand marks which says to me that no one is wiping the surfaces. I have no choice because they are the closest to my branch but I ALWAYS see this branch filthy.

I was little disappointed at this last visit. There was only one person actively working. The other was on break. I understand they all need a break however when I ran a restaurant if someone had to run it alone I made sure they were completely set up and wouldnt run out of stuff so someone could take a 5 minute or so break. They were out of steak completely.