Chipotle Mexican Grill

Normally I don’t have any issues with this Chipotle and I go here frequently for work orders and personal orders. I’ve never had an employee put blocks of cheese in my bowl before.

Had about 8 people in front of me. One being a large family. Took about 10 minutes for them to get their order made and paid for. Inconvenient, but understandable. Then one more couple in front of me. Took them about 10 minutes as well. They didn’t make any special requests, the staff was just extremely discombobulated. Half of the ingredients were bottom of the barrel low or completely empty. Staff were interrupting to ask for random ingredients for to go orders while customers in line were being served. I’m pretty sure there’s a special section devoted to ingredients for to go orders. When I finally got to the end, I noticed that there wasn’t a container for shredded cheese or sour cream. I asked if they could refill those ingredients, but was told they were completely out. I doubt that

I walked in at approximately 9:15 PM intending to dine in. When placing my order, I was asked whether it was to go. After clarifying that I planned to dine in, the staff member assisting me made noticeable facial expressions and looked at the clock, which made the situation uncomfortable and unwelcoming. When I asked if there was an issue, I was informed that they were trying to finish up early, despite the posted closing time on Google Maps being 11:00 PM — nearly 1 hour and 45 minutes later. Due to the unwelcoming atmosphere, I ultimately decided to take my order to go instead of dining in. As a customer who arrived well before closing time, this experience was disappointing.

Both restroom sinks were out of order. After several motion attempts and jiggling loose faucet head (yeah the were broke), the sensors did not work to turn on water to wash hands after restroom use and before eating (um... holding a burrito - gross!). I informed staff and they said one was broke and the other takes a looooong time to sense and work. I could never get it to to turn on. I suggested they post out of order signs, or at least sinks not working and place hand sanitizers in there. It makes so sense that they wouldnt call a plumber out asap to fix, terrible situation and lack of care for puplic health.

I now understand all the crappy reviews for this location. They opened this location a couple of years ago and the initial reviews were awful.... I figured I'd wait for them to iron-out the flaws, so I finally tried this Owasso location for the first time last week... and then again this week. TWO WEEKS IN A ROW, they failed to deliver an accurate to-go order. I paid for items I didn't receive, and the $13 3-pack of tacos is a joke.... Snack-size at best. I still don't know what Chipotle Ranch dressing tastes like because they didn't include that either. They must have too many options for the average Owasso worker to be able to comprehend.... or maybe they fill the bag, and once it's full, they ignore the other items you paid for. It's tantamount to Chipotle stealing from their custo