Chipotle Mexican Grill

Food tasted great and employee was very nice and gave me the biggest portions I’ve ever had in year of chipotle. Everything seems nice about this chipotle.

So been coming to this location most of the time, food is ok, quality is gone down, portion is gone down and top of that even service . Well they are going stingy on there portions, you have to ask for more rice and vegees. I dont blame the service staff as whatever the management instructions.wont be coming back.

cashier was very rude and didn’t want to accommodate my order even though it was a easy fix… 10/10 never coming back . 4$ for one side of sour cream is insane . Plus hair in food?… the hair was longer than this as well it ripped in half…

Two Mexican female working on the food line and at the cashier were extremely rude, impatient, and unprofessional. This is unacceptable behavior in customer service. Basic courtesy should be expected, but this experience was very disappointing. We will never come back.

On 2/4, I ordered food for myself and my wife through the app. There are two Chipotle locations near me, but I usually go to 865 Rockville Pike, Rockville, MD 20852 (6 minutes away). However, due to declining customer service, quality, quantity, and consistency, I decided to try the other location at 11802 Rockville Pike, Rockville, MD 20852 (7 minutes away). When I arrived, a woman promptly handed me my order, and I headed home. As my wife and I opened our bowls, we noticed the guacamole was very dark and had a rancid taste, so we scooped it out. I even took a photo to show next time I visit. While eating, my wife asked if my rice was hard. I hadn’t noticed initially because I had less rice, but as I continued, I realized it was. I had white rice, and she had brown rice—both were hard.