Chipotle Mexican Grill

I’m surprised to see the negative reviews. We go there almost every week, and it’s always fresh, clean, and the service is great. My toddler loves it and always eats happily!

EDIT: I went in person today to try and resolve the problem and talked with a Hispanic woman with red hair and braces who claimed to be the manager. It was obvious that she had already decided to be rude and unhelpful before our interaction even begun. She first blamed me for not coming in until two days later, even though I tried to resolve the issue by phone and through the app the day of. She then asked for a picture of our bowls, which I showed her, and then she tried to say that those weren’t chipotle bowls, even though they clearly were and I LITERALLY HAD THE RECEIPT WITH ME. She refuse to do anything about the situation and then recommended that if I didn’t like her answer that I could dispute it with my credit card provider. This woman needs to be fired. I understand people have b

Chicken was completely raw 😭 I’m not one to complain publicly but this is a serious health hazard and idk how to report it to corporate. They also don’t have a working phone for me to call the store & tell them to stop serving this raw batch. One worker was chopping the chicken as if it’d just come off the grill, he walked away and the girl working the line went back and scooped it off the cutting board into my bowl. I’d already eaten 5-6 bites of my bowl before I got the first obviously raw chunk of chicken. Really hoping I don’t get sick. Avoid this location at all costs.

The owner of this establishment needs to come to be a witness of the customer service, facility maintenance, safety food guidelines implementation and preparation of customers' needs (customers waiting for staff members to clean tables, pick up/change trash cans, replace fountain machine syrups, no utensils available...). Staff members in need of a responsibility and respectful leader/manager/ADM.

I scheduled a pick up for 620 pm. I arrived at 620. They said a just couple of minutes. After 655 pm. They said just get in the back of the line and reorder all my food again?? What was the point of online order and pick up, if I had to wait 30 min for it and then had to just get in back of the line. Worst customer service I have had in a long time. Only one really working was the cook. I will not go to this location ever again.