Chipotle Mexican Grill

I’m incredibly disappointed with my recent visit to Chipotle Mexican Grill. The experience was frustrating from start to finish. We were treated with complete disrespect by the host, Helen, who was rude, unprofessional, and acted like serving us was an inconvenience. When we tried to buy white rice, she refused to sell it to us without giving any reason — something I’ve never experienced at any Chipotle. On top of that, the portion sizes were ridiculously small. The scoop of food we received looked like a child’s portion, thrown together carelessly. It felt like we were being shortchanged on purpose. The food quality wasn’t any better — cold chicken, hard rice, and missing toppings, all served in a dirty environment. The tables and drink station were messy and clearly not being maintaine

This was hands down the worst experience I’ve ever had at any Chipotle — or any restaurant, for that matter. The service was beyond unacceptable. The host, Helen, was incredibly rude, dismissive, and outright disrespectful. She made us feel unwelcome from the moment we walked in, as if our presence was a problem. The most shocking part? We asked for white rice — something basic — and she flat-out refused to sell it to us. No explanation, no apology, nothing. Just a cold “no” and a nasty attitude to go with it. I’ve never in my life had an employee deny a paying customer something on the menu for no reason. And it only got worse from there. The portions were a complete joke — a tiny scoop of food that looked like leftovers scraped from the bottom of the pan. Nothing was fresh, the chicken

I’d give this place zero stars if I could. Probably the worst Chipotle I’ve ever been. The food often has some kind of issue or they are out of an item. Understandable…. The part that I don’t have any tolerance for is the terrible attitude of the staff. If I was the owner of this franchise location I’d be ashamed. Today is the last time my family will be spending money at this location. To any local who reads this, spend the extra 15 minutes and drive to the Norwalk location. Sandusky should take notes.

I love chipotle, but this was the worst meal I ever received. The chicken tasted funky, and the “carne asada” was tough and chewy. I never understood how people didn’t like chipotle, but if this were the location I tried for my first time, I’d feel the same way. Thankfully I'm not a local. The staff were nice, and the portion was fair, but I still threw it away.

We would like to take this opportunity to THANK the store Manager, sorry I don't remember his name, along with his staff for a fantastic event. This was the first time we used Chipotle for catering. You made it very easy, our high school teens at St. Peter's Curch fully enjoyed the food. We will certainly be using Chipotle Sandusky for future events! Thank you very much. We would highly recommend 👌. Joe D.