Chipotle Mexican Grill

Seems the food preparation for online orders is dismal. My recent order when I couldn't eat in only to find a shocking attempt when I get home. One bowl had just steak and rice when it was suppose to also have peppers, corn salsa, Pico salsa, cheese and lettuce. The other bowl was barbacoa with various toppings, that added in error a couple shreds of lettuce, a single green pepper, corn salsa 1 1/2 large bay leaves and missing hot salsa and Pico. After multiple attempts to contact i was refunded my money. Chipotle doesn't offer 800 live help even via chat and the local restaurant doesn't answer. I would have gone back but was far from restaurant and didn't have the ability to wait to have it remade. BTW, I also tipped 10%.

This is indeed the worst Chipotle in the area, maybe anywhere. The portions are always odd. Way too much of some stuff and not enough of others. My last order here will be my last order despite it being so close to my house. Picked up my food in the chipotlane and my wife had it sitting on her lap. We got home and the bowls were made so poorly that they were soaking wet and leaked all over the bottom of the bag. When my wife got out of the car the bag broke and all the food fell out on the garage floor. I tried calling the store. I didn’t want a refund, I just wanted my wife’s bowl remade (although I could’ve asked that all of it be remade). As it turns out, you can’t call the store and the automated line ends up connecting me with a customer service agent that might as well have not been

Horrible quality EVERY time I order from here and I don’t know why I keep trying. Overcooked meat, abysmal portions, missing items from my order, seriously every time. Chat with Pepper gives me free guac for my poor experience? Do better. Let’s start there.

I’m extremely disappointed with my recent visit to this Chipotle. I spent $48.50, and the service was terrible. I simply asked for a water cup, and the manager gave me attitude and claimed they don’t give out water cups after a certain time — something I’ve never experienced before at this or any other location. The manager was rude and dismissive, and the employees also seemed uninterested in helping customers. On top of that, the restaurant was dirty and not well maintained. I’ve visited this location several times in the past, but this was by far the worst experience. Hate to say it, but this was the worst customer service I’ve received at any Chipotle. Really disappointing.

Not sure why this place has a 2.0 rating but I’m here to help raise it up! I do find it best to order inside vs. online l. With that said, I do feel the burrito I received was one of the better ones I’ve had at any of the many Chipotle’s I have eaten at! White rice was one point with the perfect amount of cilantro and lime juice. Black beans and chicken portions were perfect. A little hot salsa, fresh lettuce and cheese made this one vanish quickly. 😋 Friendly, patient staff! Only thing lacking was the absence of napkins at the drink station. I’d definitely visit here again next time I’m in the area. Highly recommend!