Chipotle Mexican Grill

Worst service at any Chipotle I’ve been to in MI (I’ve been to over 15). They NEVER complete online orders on time (over 4 tries). ALWAYS they will have you wait 20 to 30 minutes past your listed pick up time. To add a cherry on top, staff refuses to great you, give you updates on the food, or behave professionally. If anything, they do everything in their power to ignore you’re there so they don’t get questions on the order you should’ve picked up half an hour ago. If they can’t complete an order on time DONT TAKE MONEY FOR THE ORDERS. See photo, everyone is waiting for their ordered food or ANY service. We should all be getting our money back.

I think this chipotle management is not paying staff on time. Very very very poor service. Just one girl serving (like Turtle). Billing job is just billing? Watching movie from there Don't visit here again. Standing in line since 30min LOL

Food is secondary, very very poor service!!! May be that’s why this has 3 star rating… Damn don’t come this restaurant at all. If you have time like 30min for order your wish

As many chipotle faithful know, you can almost tell how your meal will be when walk in. Our most recent stop, was unfortunately typical of this particular location. They didn't have enough chicken for 2 bowls, softitas, or carnitas ready at 2pm on a sunday. They said we would have to wait 15-20 minutes. What they did instead was put about 3/4 of a typical scoop on the first bowl and about 8 pieces of the chicken in the second bowl after reassessing they would have just enough. It was a very poor meal. I'm not expecting michelin quality, but the white rice still had a crunch to it, lack of protein in the bowl, way too much salsa and sour cream, all made for a bowl I could hardly eat. Our family ate in and a woman came out to make the new chicken as the line was very long and kept saying "ug

Place is filthy. I ordered my food early and still waiting. The workers are unprepared and unprofessional clearly the manager lacks organization and leadership skills why are yall doing set up at 11:05 with a line full or people and nothings ready. If I could give less I would.!