Chipotle Mexican Grill

I've been to Chipotle's in over 25 states in the last 20 years and this is the worst experience I and my family has ever had. This was our first visit to this new store. First the restaurant was filthy with trash cans over flowing, trays and baskets everywhere, almost every table dirty, food all over the floor. Then the portions were tiny compared to every single other store I have been too. I asked for the chipotle honey chicken that was advertised on the board and I was told that it's seasonal and they don't have it any more. This store just opened up just a week or two ago, why are you advertising something that is seasonal and discontinued. They were all out of fajita veggies for the day they said, this was at 2pm, so only 3 hours into their day, then they didn't have any trays to put

Good food but dismissed by slow, inattentive service. One server held down the lielne while multiple other employees went about other tasks. No utensils, napkins. Trash area overflowing and disgusting. None of the employees paying attention to cleanliness, tidiness.

This is the cleanest Chipotle I've been in. It was all young people behind the counter yet each of them greeted us and actually spoke.. words.. instead of just staring waiting for us to offer them our order while they look miserable like we deal with at other Chipotle's and Cava. The food was actually hot, for the first time we realized that Chipotle never has hot meat, yet this one did. Everything was delicious, customer service was great, the establishment was clean in all sections including the bathroom. You can tell that management has set expectations and the staff has the will to meet them. Management, please don't settle over time like other locations do, this will be our go-to stop when we're in NWA.

Alrhough the staff was wonderful, the food was FAR from in par with other Chipotle's we have been to in the past. The black beans had been on the steam table way beyond an acceptable time, they were hard. The Barbacoa, although plentiful had a significant amount of fat in it. Hopefully this is a one off issue, but needs to be addressed.

I have been addicted to Chipotle since my first experience back in the early 90's..... in the first store in Denver ! I am vegan af and have alpha-gal so it's my go to spot to get fed in my long history of traveling. This particular one is the best one I have ever been in!! The chips were literally the BEST I have ever had at ANY chipotle and my sofritas bowls was so delicious that I hurt myself LOL. They gave me a hard no when I asked for fresh guacamole due to cheese in the one that was already out but, as scrumptious as my bowl was, I really didn't even care. 3 decades of Chipotle and this was the tastiest of them all! ⭐️⭐️⭐️⭐️⭐️