Chipotle Mexican Grill

Let me start by saying: if you’ve ever rolled up to Chipotle with a hangover, you know the stakes are high. I ordered a pick-up through the drive-thru because I was in no condition to make adult decisions in public. When I got there, I was paralyzed by the drink options — every flavor was mocking me — until Julia stepped in like an angel sent from the heavens and said, “Try the organic mandarin agua fresca.” When I tell you that drink tasted like liquid gold… I mean it cured part of my soul. Julia didn’t just recommend a drink; she prescribed the perfect hangover remedy. Now, not everything was sunshine at first — my rice was, respectfully, giving “oatmeal.” But when I came back, the staff couldn’t have been nicer. They remade my bowl with fresh ingredients, smiles, and zero judgment for

The WORST location I’ve ever been to. I can’t believe how bad it is since it’s in a prime location and is new. Last night I had an online order that sat behind the counter for 28 minutes while I stood waiting without one employee acknowledging my presence. So once I finally had someone ask me “what I’m waiting for”, my food wash mushy and cold. Every time I go there the service is terrible and the food is mediocre. Last night I had 6 pieces of steak in my $12 bowl. Last night was the last straw. Save your time and go to Bridgeton or Ofallon. You would probably get your food faster even with the drive all the way out there!

What is Chipotle's Mission Statement? "cultivate a better world?" Sure, lets start by cultivating the attitude towards the guest. The food was fine, however the service need's correction. Three points: 1. Staff social interactions. Not sure if it is standard for staff to raise their voice (rude) upon simple inquiry. Also in the middle of being served the staff walked away from the line without addressing so. I myself, and the other staff were confused as I waited for their return. 2. The portion control at this location is inconsistent as one day I receive a mountain of lettuce and the next time I receive 6 shreds. Every time I walk in I feel like I'm gambling. 3. 2/6/26 around 7:45PM was the time of visit. Thanks for taking the time to read this message.

The rudeness that was presented to me from the gentleman that asked me what I wanted was unbelievably uncalled for! I’m in the hospitality industry myself but the way that man came off on me was uncalled for! I asked for the Al pastor chicken and he said it will be a minute because it was empty. I said no problem I’ll wait. He then proceeded to the take out side window and grabbed the pastor from that side and came back and I said I’m sorry but I wanted double serving of the chicken and he just straight up looked at me and said your testing my patience bro! I looked over at the hound girl next to him and she looked over at me and said I’m sorry! I said WOW!!!! No hospitality at all! I will never step into that place again!!! If you can’t be polite and be hospitable in the service industry

Watching workers hair is hanging down and they are touching their hair. Not wearing gloves , I guess because she “wasn’t touching food, but she was touching the inside of the bags. As a manager get your hands in there and help your workers get caught up. Ordered online and still had to wait over 30 minutes for our meal. I have never had such slow service at a Chipotle. Will not go to this location again!!!!